INDEPENDENT CONSULTANT • Litchfield. CT 1.5 Years
Project Management, Property Management, Rental Management, Event Management, Financial oversight of independent LLC.

SIRVA WORLDWIDE, INC. • Oakbrook Terrace, IL (Remote)
Vice President Operations 7 Years
Directed 3 operational teams of 20 with global representation, managing all elements of execution and identifying opportunities to optimize workflows, automate processes, and enhance the customer experience. Created strategic growth plan and supporting vision for global marketing, communication, and proposal organizations, guiding and motivating teams to enhance revenue and foster account retention while executing strategic initiatives in marketing, branding, social media, website management, internal/external communications, and distinct brand positioning. Directed Change Management Office, Change Management strategies, and corporate customer sentiment process, leveraging technology to enhance operational performance.
• Selected by CSO to revive Marketing, Communications, and Proposal teams, charged with aligning marketing channels to targeted strategies, developing a brand refresh initiative, engaging enterprise stakeholders in an integrated marketing approach, and supporting change through targeted campaigns which established a new market image and successfully promoted a business transformation.
• Elevated external market perception by championing the identification, funding, and leadership of a brand redesign, overseeing all design elements, new market image/tagline, and revitalization of website and social media platforms.
• Designed and executed a comprehensive communication strategy that streamlined the customer experience in collaboration with key cross-functional stakeholders, resulting in uniform messaging of customer experience enhancements, a clear articulation of the value proposition, and improved employee engagement.
• At the request of COO, directed Change Management Office and formulated Change Management strategy that achieved enhanced leadership engagement and support of change management initiatives that reduced employee change resistance and fostered improved acceptance, understanding, and buy-in to the future vision and opportunities thereby driving an enterprise-wide business transformation.
• Improved collaboration, operational efficiency, and communication while instigating a reduction in sales cycle duration by optimizing workflows and leveraging supporting technology, spearheading the redesign and implementation of Salesforce, and integrating account teams into the platform to create a centralized source for client and prospect information.

CARTUS • Danbury, CT
Vice President, Operations 25 Years
Guided and inspired operational teams ranging from 2 to 220 individuals globally, directing all components of day-to-day operational delivery—including supporting technology, talent management/development, and global client relationships with a $126M client portfolio. Oversaw a supplier portfolio, spanning 7 business segments and 400+ outsourced suppliers. Accountable for key projects and all elements of project management, departmental budgets and P&Ls, collaborating globally, horizontally, and vertically, influencing and securing buy-in to initiatives.
• Hand selected by CEO to lead operations of largest revenue global account. Demonstrated exceptional performance, nurturing client relationships, and building trust with client business units, resulting in 2 consecutive business renewals. Through active listening and client engagement generated an additional $1.8M in revenue by innovating and introducing a new business model that exceeded client expectations and orchestrating global platform hiring in 4 months.
• Drove $1.2M in cost savings in 1-year, exceeding client score card goals across the board and retaining responsibility for operational strategy, customer experience, and team performance.
• As part of a new business start-up, selected by CFO to leverage skills in operational delivery and operational performance management, leading a team of 130 professionals to meet targets and liquidate $5.9B in non-performing assets in a highly regulated industry.
• Hand selected by COO to spearhead the development and execution of a global business continuity plan for major systems deployment rendering systems down for 10 days including a strategy to manage business activities during outage and seamless reintegration post outage. Attained 100% client retention and sustained <1% customer impact.
• Created 2 new products based on client needs which became a standard offering and the basis for future company revenue.
• Developed and implemented the 1st customer feedback loop which was later leveraged company wide.
• Successfully led 4 companywide global Six Sigma projects earning recognition and the Connecticut Quality Innovation Award.
• Effectively controlled department costs within 3% of prior year despite a 24% increase in economic conditions.
• Sold 457 real estate assets in under 6 months, adhering to ROI standards and exceeding plan expectations.