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Didi M

Customer Service and Administrative Professional

Profile

Sales, customer service and information management professional experienced in streamlining business processes while
delivering high-level service and executing administrative support to realize company goals.

Key Skills & Competencies

Communication, Interpersional, Organizational, Attention to Detail, Public Interaction,Planning and Problem-solving,Data Entry Skills, Computer

Professional Experience

ENTREPRENEUR: Fairfield, CT
Social Media/Network Marketing/Direct Sales 2012 – Present
Generate sales leads by evaluating market trends, identifying customer needs, and designing innovative plans accordingly. Derive desired results by introducing company products to potential customers and timely completing sales transactions. Establish highly skilled workforce by recruiting top-talent and providing professional development training to staff towards best working practice.
Amplified social media presence by creating high-quality original blog posts, responding to customer comments, and leveraging social media tools
Ensured exceptional client experience by delivering remarkable customer services, such as responding to complaints and resolving issues.


Receptionist: Fairfield, CT 2015 – 2021
Facilitated team members by providing value-added support in overseeing multiple tasks, such as making copies, sending faxes, compiling documents, and rearranging schedules. Delivered hands-on administrative support to management by efficiently scheduling and preparing meetings, answering phone calls, and receiving visitors. Ensured smooth workflow by timely completing routine tasks and initiating effective policies and methods..
Enhanced working performance of office and accomplished company goals by formulating and implementing value-added administrative procedures.
BLACK ROCK NURSERY SCHOOL: Fairfield, CT
Substitute Teacher 2007 – 2009
Served as a substitute teacher for lead or assistant teacher by adhering curriculum and lesson plans assigned by the regular teacher. Utilized professional skills, expertise while devising, and implementing lesson strategies and assessments for every lesson. Provided excellent teaching services by preparing lesson strategies for all lessons and promoting class participation. Ensure all-time protection of students by delivering first aid and applying bandages or ointment to injured students.
Monitored student performances and overall class participation while grading papers and assignments and conducting test sessions.
Gained parent satisfaction by meeting in parent-teacher conferences, reporting on student current situation or any incident occurred, and maintaining a neat and clean classroom.
EARLY CAREER EXPERIENCE
NAVIGANT INTERNATIONAL: Stamford, CT
Arc Processing Debit Memo Specialist 1999 – 2001
Provided top-notch assistance to management by conducting detailed research and accurately processing debit memos for the Northeast Region Collaborated with collection agencies while leading all procedures of outstanding items in an efficient manner.
Facilitated in opening new branch locations by drafting and submitting applications for approval and paying visits to branch locations.
Debit Memo Team Leader
Enhanced employees’ performance by providing progressive roadmaps to four staff members and guiding individuals towards work excellence. Assisted supervisor by timely reporting on team and individual work achievements, issues and productivity in completing work procedures and fulfilling team requirements.
Augmented employees working efficiency by ensuring continuous members development and aligning staff proficiencies with organizations’ requirements.
CHARTREK TRAVEL: Norwalk, CT
Arc Agent 1997 – 1999
Attained optimum outcomes by overseeing unreported sales, airline resubmissions, and account reconciliation and ensuring timely completion of all assigned work. Increased business progress by processing checks, maintaining accurate and complete financial records, and directing account payable procedures.
Complied with company standards while resolving complaints, conflicts, and issues by providing appropriate and best-in-class solutions.
Additional Experience:
Arc Agent/Processing Agent/Junior Agent | MCGREGOR, 1994 to 1997
Ticketing Agent | ROBUSTELLI WORLD TRAVEL, 1993 to 1994
Data Entry/Accounting Clerk | BROOKS COMMUNITY PAPERS, 1991 to 1993

Community Experience



September 2011 to June 2014






























September 2010 to June 2014










September 2007 to June 2014

MCKINELY ELEMENTARY SCHOOL FAIRFIELD, CT
Executive Board Membership

Mckinely Elementary School-Executive Board Position Membership-Establish PTA Membership Plans for Fall school enrollment and dates for the membership drive with President and Board approval. Promote PTA membership at School
Community Events. Update/prepare membership flyer's
and membership envelopes for distribution at the beginning of the new year for school events and meetings. Enter and maintain the PTA membership database. Collect membership envelopes and forward collected money
to the Financial Secretary as record of payment. Membership envelopes are forwarded onto the Treasurer.
Create and distribute membership cards. Report on membership statistics at monthly PTA meetings
Complete remittance form for Council dues for members to the Ct PTA Council and then submit the form to the Treasurer for payment.


MCKIENLY ELEMENTARY SCHOOL FAIRFIELD, CT
Election Day Bake Sale Chair Person

Mckinley School Election Day Bake Sale Chair Person-Coordinate bake sale on Election Day. Responsibilities include getting volunteers to bake or donate money to purchase baked goods, and coordinating setup of the bake sale table and getting volunteers to staff the table. Doubled sales since taking over the position.


MCKINELY ELEMENTARY SCHOOL FAIRFIELD, CT
Grade Captain
Mckinely School Grade Captain- To lead and coordinate projects with head room parents. Coordinate raffle prize and/or basket baskets. Collection of money from the head room parents.


MCKINELY ELEMENTARY SCHOOL FAIRFIELD, CT
Head Room Parent

Mckinely School Head Room Parent-Coordinate chaperone for field trips. Help when needed with instructional help in the classroom. Coordinate classroom parties. Organize the raffle prize or basket and collect funds.



Education

Diploma

Other Experience/Awards/Publications

Connecticut Academy of Travel Norwalk, Connecticut June 1990 American
Airlines Training Center. Certificate Hotel and Car January 1994