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Kristen T.

Operations Management


Highly-effective Business Operations Executive with over 10 years of experience offering an array of skills in strategic vision implementation, business/financial acumen, talent acquisition, empowerment, leadership, performance analysis, marketing, procurement, and production. Proven ability to multi-task in high-stress, dynamic environment while driving growth and providing excellent customer service.

Key Skills & Competencies

Organization Management | Marketing Strategy | Profit and Loss
Financial Management | Inventory Management | Revenue Growth
Business Development | Business Strategy | Negotiations
Process Improvement | Change Management | Problem Solving

Professional Experience

Vice President, Business Operations, Pearse Bertram, LLC, Bloomfield, CT 9 years
Business Manager 2 years
Championed all aspects of operations overseeing a 40 member staff with 6 direct reports and a $20 million budget. Successfully directed, mentored and coached teams that included departments such as Inside Sales/Customer Service, Production, Purchasing, Warehouse and Accounting. Provided leadership through the establishment of long-range goals, strategic initiatives, plans and policies.

--Improved quality and provided on-time delivery performance resulting in an 18% growth in demand within a two-year business cycle.
--Acknowledged by the companies’ owners in achieving in year 2018 “the best year in the 50+ year history of the company” in sales and profitability.
--Implemented process improvements, managed vendor relationships, effectively controlled costs, empowered departmental managers and engaged in the hiring process which resulted in an increase in profit margins.
--Reduced shipping costs by 90% over two-years by initiating and leading a team to identify and implement process improvements. A profit loss center became a profit center.
--Decreased on-hand inventory value by approximately $1M or 15% while maintaining excellent service and delivery performance.
--Consistently maintained 31 days outstanding (DSO) with a customer base of over 2500 through effective cash management.
--Increased capacity 50% and improved product flow by assisting in the design of a partial plant renovation and layout for new production capabilities.
--Maintained certification of ISO quality program by implementing and conforming to required standards including 2018 Standard updates.
--Developed and executed the re-branding of the company website along with President.

Production Manager 2 years
Steered and directed contract assembly and manufacturing operations. Provided leadership and had oversight of departmental operations which included personnel, productivity, on-time delivery performance, cost, budgeting/forecasting and asset management. Managed and developed a team in a fast-paced environment with a commitment to process improvements in the areas of safety, quality, cost, delivery performance and inventory management. Utilized best business practices/processes including 5S and general Lean Manufacturing principles.

--Managed and directed overall manufacturing activities of the business including team of 7 production technicians.
--Supervised and controlled resources effectively to support customer delivery requirements.
--Monitored processes to prevent delays and provide instruction to mechanical and electrical assembly employees.
--Drove the creation and implementation of the company wide ISO 9001 certification.
--Developed and implemented a scheduling process which decreased lead time and increased efficiency.
--Implemented Lean Manufacturing practices which resulted in the elimination of waste and non-value-added time.
--Promoted JIT practices ensuring raw materials arrived as needed in order to keep inventory overage low.
--Utilized inventory reports and cost analysis to schedule production daily.

Senior Inside Sales Associate 2 years
Generated revenue by soliciting and obtaining orders by providing clarity on and interpreting technical requirements and information and developing accounts. Oversaw hiring and training of new employees as well as the development and maintenance of relationships with key strategic accounts.

--Determined customers’ needs and recommended appropriate products and solutions.
--Assisted in execution of sales strategies and support of the sales efforts within assigned territories and key accounts.
--Responded to requests for quotation by researching and gathering of critical information, for the purpose of recommending the correct product for the application.
--Engaged with suppliers to ensure appropriate support. Participated in managing supplier relationships and performance.
--Exercised discretion and judgment when determining and negotiating price concessions. Maximized profit while meeting customer needs.
--Participated in training seminars focused on product and sales strategies.

Community Experience

Untapped Potential Mentor, Interview, coach and provide feedback to prepare women for a return-to-work.
Board Member, Friends of New Hartford, 2 yrs, current, a fund set up by long-time New Hartford Resident David Childs to provide grants to charitable organizations in New Hartford, Advisory Board Member, Northwest Community Bank, 3 yrs, current
President, New Hartford Women’s Club, 2 yrs
Co-Chair, Light New Hartford, annual town holiday celebration, 5 yrs
Justice of the Peace, earned certification to perform wedding ceremonies.


B.S., Business Administration and Management – Marist College, Poughkeepsie, NY

Other Experience/Awards/Publications

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