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Parul Patel

Assistant Program Manager/Data Analytics/Project Manager/ SW Eng. Manager/Incident/SW Problem Manager


20+ years of experience in all phases of software development lifecycle, project management, change management, program management and process improvement for Fortune 500 companies. Subject matter expert skilled in solving complex problems by applying fact-based and data-driven methodologies. Readily takes on multiple assignments to their successful completion. Consistently seeks opportunities for continuous improvement upon existing processes, tools and methodologies.
🗹 Program Management: Employs expertise to establish strategic direction, articulate vision, gain consensus, and lead cross-functional, virtual, and geographically dispersed teams in execution of key objectives
🗹 Data/Quality/Reliability Analysis: Analyzes operational needs, identify gaps and barriers to success, and translates into actionable strategies
🗹 Project Management: Manages complex projects to improve efficiency meeting deadlines
🗹 Metrics/Dashboard Reporting: Broad expertise in defining, developing, tracking, forecasting, and reporting key metrics dashboards to make data-driven decisions
🗹 Process Improvement: Conduct analysis, plan and execute organization -wide process development and improvement functions, and develop a wide range of system tools

Key Skills & Competencies

Software Skill:
Willingness to learn
Time Management
Ability to take criticism
Work Ethics
Hard skills
Risk Management
Agile Scrum Master, Product Owner & Lean Six Sigma Green Belt Certified
Can speak & write in Gujrati & Hindi
Can Design, Develop Code and validate
Data Analytics
I have lot of knowledge with tools to manage sw development i.e Jira/Confluence/Asana/Trello/

Professional Experience

Adjunct Faculty, SW Engineering Department, Rochester Institute of Technology (2018 – Present)
● Responsible for mentoring team of 4 - 5 Seniors through all the phases of software development life cycle in their Capstone Project.
● Responsible for teaching Introduction to Software Engineering (SWEN-261) to ~40 student class.

Assistant Director Reporting & Analytics, University Advancement, Rochester Institute of Technology (2021 – 2022)
● Distributed weekly cash and commitment fundraising campaign metrics to entire Fundraiser Organization to track incoming donations against the yearly target towards long term campaign goal of $1 Billion
● In charge of delivering reports to internal Campus partners and External entities like VSE @ CASE, AITU, USI, Liberty Mutual, US News
● Delivered within a year ~60+ Ad-Hoc requests using SQL
● Developed End to End automation to reduce Weekly Fundraiser and Contact Report metrics distribution time from 30min to < 10min

IS Project Manager, Monroe County Information Systems, Rochester (2020 – 2021)
● HR Responsibility for managing the Information Services Project Team and team under Deputy Director
● Liaison between Monroe County and vendors for assigned projects to drive progress and mitigate issues.
● Participated in RFP reviews and analysis to recommend new software solution to improve resource scheduling management
● Worked with team to drive structure needed to deploy SW & tools to drive Countywide Project Management

Sr. SW Engineering Manager/Project Manager/Product Owner, L3Harris Corporation, Rochester, NY (2018 – 2020)
● Lead cross-functional team to deliver software release to support Department of Defense Communications products
● Accountable for developing SW Development Plans, Develop and track SW Release schedules, manage $1M budget, resources planning, defining release scope, tracking and mitigation of risks and driving quality of key features
● Increased 2x development efficiency by collaboratively driving organization-wide rollout of Agile Scrum methodology to deliver DoD products with common software platforms across multiple products

Xerox Corporation, Webster, NY (2000 – 2018)
Sr. Systems Engineer/Software Project Manager (2017-2018)
● Realized significant productivity gain, ~5 hours of time savings per week of Senior Engineer, by delivering an automated Reporting Tool
● Increased organization resource efficiency by Designing and Developing Status Rollup and Reporting tool for Senior Management, resulted in~40K+ per year savings
● Reduced meeting cadence time 50% with < 5% processing errors by implementing improvement to Change Control Board (CCB) process, allowing focus on key software change requests

Software Problem Manager (2015 – 2017)
● Delivered development of key software reliability and feature health metrics dashboards across all MFP
● Significantly improved Product Launch Date prediction accuracy by reducing number of projection iteration from 7 to 3 for key metric “S-Curve” in product launch timeline
● Drove infrastructure process improvements to allow management of 2 times more problems for given release
● Delivered End to End design solution to manage multiple Baseline in Jira Problem Management Tool to manage problem fix delivery across multiple releases, resulting in 50% of operational efficiency

Assistant Program Manager (2013 – 2015)
● Collaborated on all aspects of program management to drive the launch of Xerox Production Printing Systems
● Managed program plans across worldwide value-chain partners to launch 2 production systems within 2 years
● Facilitated all key program meetings, AGENDA & meeting minutes. Identified and mitigated schedule risks to ensure program delivery on track and aligned with business and technical goals
● Defined Customer Escalations strategy to insure <1 day of productivity loss for Customer Print Shops

Software Reliability Manager (2005 – 2013)
● Managed a team for tracking, forecasting, and reporting software reliability metrics across the Xerox Production Printers (iGen, CiPress, Nuvera) to senior management. Applied statistical models to the organization’s find and fix rate in order to predict project completion
● Improved > 50% operational efficiency in problem management by driving multiple release capability into problem management tool to track and deliver software
● Drove design and development of automated reporting tools to share top shutdown problem set impacting reliability across multiple products consistently to senior management

Software Engineer (2000-2005)
● Key technical leader for embedded software application development for a wide range of office multifunction devices using C and C++ on LynxOS and Linux operating systems
● Collaborated with cross-cultural development teams in multiple locations across the globe to deliver integrated quality solutions for Scanning (Scan to Email/Internet Fax/ScanToHome) and Network Authentication features

Software Engineer, Dell Computer Corporation, Austin, TX (1999-2000)
● Developed Service Interface between AGILE and GLOVIA ERP package using C++ under Windows NT environment

Systems Analyst, Ford Motor Corporation, Dearborn, MI (1996-1999)
● Responsible for developing a suite of financial Ford Credit COMPASS and PRIMUS System software applications

Xerox Corporation, Webster, NY (1987-1996)
● Earlier roles include serving as a Software Development Engineer, Unix Administrator and Software Tester

Community Experience


● M.S. SOFTWARE DEVELOPMENT AND MANAGEMENT, Rochester Institute of Technology, Rochester, NY
● B.S. COMPUTER SCIENCE Rochester Institute of Technology, Rochester, NY

Other Experience/Awards/Publications

Published two Reports on competitive analysis of Image Quality
Received Cash Award for Developing tool to build dashboard of weekly status of Plan vs. Actual work. This reduced Sr. Mgr time from a half day of manual work down to <15min per week
Over the years, had Received number of internal awards for improving process efficiency and for solving complex software problem resolutions

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