Genpact | Manager, Assistant Manager | 5 years
• Operations manager responsible for direct client interfacing, achieving business process SLAs, people metrics, management of daily tasks, timelines, scope, and effort for delivery of critical business process enhancements.
• Service delivery of commercial credit research for a global auto finance organization. Managed a team providing support to critical end-user business processes.
• Communicated assignments and expectations to project team members and track completion to ensure quality and integrity of critical deliverables.
• Provided guidance, trained, and mentored team members to achieve process excellence within their Green Belt projects.
• Performed the risk and pricing analysis for Rail Maintenance Service Agreements, comparing the actual with the standard expenditure and calculation of the variance and its effect on the profitability.
• Applying the DMAIC model of Six Sigma to ensure the quality of each Quarter Material Validation project.
• Demonstrated proficiency in Lean-Six Sigma methodology and applied the appropriate tools and techniques to a business project.
• This Green Belt project was highly appreciated by the customer, as it reduced the variance between input data and actual data. The project was nominated for the Quarterly Reward for the Best GB Project in Genpact.
• Conduct detailed variance analytics, where the variance between input data and actual data was used for forecasting which further assisted in budgeting component life prediction and inventory management.

Prime Financial | Process Manager | 6 months
• Streamlining of existing work processes of personal loan business, existing process workflow analysis, identifying key inefficient processes, and performing gap analysis between the existing and to-be work processes.
• Business process analysis, system requirements gathering, stakeholder management, change management, system testing, and end-user training.
• Detailed data analysis of the performance and efficiency of various loan application sourcing channels and preparing the strategy for the marketing activities.
• Ensuring that all MIS and customer related trackers are maintained to streamline the process flow and management of personal loans.

Citi Financial | Personal Loan Officer | 1 year 5 months
• Dedicated relationship manager for the customers and ensuring that all service-related issues are resolved within the defined turnaround time.
• Managing three teams involved in sourcing applications for personal loans, ensuring that the sourced applications flow smoothly through the process and the system by continuous monitoring.
• Conducted training and development programs for the Sales team, ensuring smooth operations with external entities such as verification agencies, appraising and soft underwriting personal loan proposals, credit assessment of the applications post necessary verification, reviewing financial stability and soundness of client and managing loan process at the branch level.

Varsity Tutors | Independent Tutor | 6 months
• Responsible for scheduling and planning individual tutoring sessions for the students.
• Provide tuition that is appropriate for the student's needs and study level.
• Prepare students for exams required for acceptance to education or training opportunities.
• Maintain up-to-date knowledge of the curriculum content and qualification frameworks.
• Keep student records, produce progress reports and make sure all student information is safely filed.