Monica D.L.
HR/PM/Analytics
Profile
Human Resources Project Manager who builds and leads impactful projects that promote personal and professional development. Integrates HR policy, AI analytics, and cybersecurity principles to optimize workflows while safeguarding data integrity.
A background in Human Services and Adult Education provides a deep understanding of individual needs and motivations, and the ability to design engaging learning experiences. As a skilled communicator and collaborator, fosters a positive work environment where employees feel valued and empowered. A lifelong learner, leverages generative AI, cybersecurity and agile project management to drive transformative HR solutions. Current certifications in HRCI, SQL, and project management among others.
Key Skills & Competencies
HR Tech & Generative AI Integration | Data Analysis | Training & Development | Project Management | Stakeholder Management | Process Optimization (Lean Methodology) | Onboarding | Employee Relations | Recruitment & Selection | Cultural Awareness & Sensitivity | Talent Management | Risk & Compliance Management
++TECH SKILLS++
• AI & Data Tools: Generative AI (HR applications), SQL, Microsoft Office/Google Suite l Google Drive
• Project Management: Agile, Scrum, Kanban, Gantt charts, Jira/Trello
• Cybersecurity: Risk assessment, compliance frameworks (GDPR, HIPAA), data privacy.
Professional Experience
INTERNSHIPS
GE Aerospace Explore | Human Resources Job Simulation on Forage | April 2025
• AI-Driven HR Solutions: Leveraged HR analytics to enhance team performance and streamline workflow alignment.
• Process Efficiency: Applied Lean Methodology, reducing redundancies in compensation analysis by 20%.
CBRE Project Management | Job Simulation on Forage | April 2025
• Tech-Enabled Project Tracking: Created Gantt chart to refine timelines, identifying 3 critical risks and mitigating delays.
• Agile Adaptability: Aligned project dependencies with Scrum frameworks, ensuring stakeholder transparency.
PROFESSIONAL EXPERIENCE
Field Representative, US Census Bureau, NYC, NY | 3 yrs
• Data Integrity & Security: Managed sensitive data collection for 500+ households, ensuring 100% compliance with federal privacy regulations (PII protection).
• Tech Proficiency: Operated secure data entry systems, reducing errors by 15% through structured quality checks.
Mortgage Loan Originator, Capital Federal Credit Union, Lubbock, TX | 1 yr
• Risk Mitigation: Evaluated 200+ financial profiles, ensuring zero compliance violations (RESPA, TILA).
• Process Automation: Streamlined document workflows, cutting approval times by 30%.
Real Estate Agent, Keller Williams, West Hartford, CT | 5 yrs
• Stakeholder Management: Negotiated 50+ contracts, maintaining a 95% client satisfaction rate.
• Data-Driven Outreach: Executed digital marketing campaigns (CRM tools) that increased lead conversion by 25%.
Income Tax Preparer, Liberty Tax & IRS, Vernon, CT | 2 yrs and certified ongoing
• Regulatory Compliance: Processed 300+ tax filings with 100% accuracy, adhering to IRS/FTC guidelines.
• Tech Adoption: Leveraged AI-powered tax software, reducing processing time by 40%.
TFC Therapeutic Foster Parent, Village of Children and Families, Hartford, CT | 11yrs
• Conflict Resolution: De-escalated high-risk situations using trauma-informed techniques—skills transferable to HR employee relations.
• Documentation & Compliance: Maintained detailed records for legal audits, ensuring zero compliance gaps.
Life Skill Instructor, Manchester & Vernon Adult Education, Manchester, CT | 11yrs
• Learning & Development: Plan and design curriculum for individualized interactive class curriculum, lessons, and handouts to personalize learning objectives and expectations.
• Training & Cultural Sensitivity: Provided English language to adult students with varied cultural backgrounds to improve their speaking skills and overall confidence. Assisted students in overcoming the challenges of second language acquisition.
• Development & Coaching: Mentored Adult Students in group and one-on-one on personal development.
Community Experience
The American Red Cross, Farmington, CT - Emergency Services, Translator, CPR/AED Instructor, HIV/Aids Instructor, Disaster Relief Supervisor
Association of Puerto Rican and Latinos United of Manchester, Co-Founder, Project Manager, Volunteer Coordinator
Civil Air Patrol - Instructor and Emergency Services
Boys Scouts of American- Leader
Crossroad Community Cathedral- Decon, and Volunteer Network Coordinator, Cafe Support
Education
Bachelor of Science / Human Services (Community & Program Development) | Springfield College, Springfield, MA
Cybersecurity & AI Certifications (Strengthening Secure, Data-Driven Strategies)
▪ Google Cybersecurity Certification (In Progress)
▪ IBM AI Engineering Certification (In Progress)
▪ IBM Generative AI for HR Professionals, May 2025
▪ IBM Generative AI: Prompt Engineering Basics, April 2025
▪ Google AI Essentials & Google AI Prompting Essentials, by Coursera, April 2025
HR & Workforce Strategy Certifications (Optimizing Talent, AI Adoption & Leadership Development)
▪ HRCI Human Resources Associate Specialization, Feb 2025
▪ IBM Generative AI for Human Resources (HR) Professionals, Board Infinity, Coursera, May, 2025
▪ Human Resources Analytics – University of California, Irvine, April 2025
▪ AI Foundations for Workplace Success – Southern Connecticut State University, April 2025
▪ The Payroll Professional – ADP, April 2025
Project & Program Management Certifications (Building Agile, Future-Ready Leadership & Operations)
▪ Google Project Management Professional Certificate, April 2025
▪ Agile Project Management | Introduction to Scrum Master Training, April 2025
▪ OSHA: Safety Standards and Compliance , Feb 2025
▪ Introduction to Scrum Master Training, Learning Quest by Coursera, April 2025
Technical Skills & Programming Certifications (Mastering Data Analysis & AI-Driven Development)
▪ Introduction to SQL – Southern Connecticut State University, April 2025
▪ Python 1 & 2 (Upcoming: May 2025)
++Internal Revenue Services (IRS), Tax Professional and Facilitator Permit
Other Experience/Awards/Publications