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Tina B. W.

Business Development & Customer Experience Professional

Profile

Customer Experience professional who is solution driven and understands customer needs. Diverse experience in Marketing, Client Management, and Procurement in foodservice. Skills easily transferable to other industries. I love learning and transferring knowledge through mentoring and team building.

Key Skills & Competencies

Business development professional with a proven track record of finding solutions to business process challenges and providing a great customer experience. When managing and growing accounts, crossed industries from fine dining to airport business and corrections, which fostered an ability to adapt easily. Listening to customer needs and data mining help drive my success.

Professional Experience

Senior Manager, Compliance Member Business (1.5 years)
Compass Group/ Foodbuy
● Launched order guides to over 1,500 locations in 2019 for the hospitality and airport business.
● Increased compliance by 15% with Managed Order Guides to maximize productivity.
● Provided leadership, support, and guidance to cross functional teams to ensure quality standards,
contracted pricing, and brand standards were met through managed order guides.
● Directed a team of analysts, analyzing large amounts of data, developing reports, and managing order
guides for customers to support the business.

Senior Resolution Manager, BuySmart Integration (4.5 years)
Compass Group/ Foodbuy
● Managed a team of 20 providing a great customer experience to healthcare, K-12 and university business
and industry, vending, C-store, hospitality, airport, and restaurant businesses.
●Completed rollout with 1,500 properties and 5,200+ customers using the purchasing platform.
● Resolved 100,000+ product and issue requests with 90% resolved in 2 business days or less.
● Provided inbound and outbound support to customers while growing the teams’ knowledge base and skill
sets and ensuring Foodbuy programs were applied.
● Conducted training through webinars on how to submit cases and answered “how to” questions for new
associates as well as supported training efforts for customers and other departments.
Senior Manager, Supplier Inclusion (1.5 years)
Compass Group/ Foodbuy
● Improved reporting/tracking tools to measure supplier spend; $175M grew 30% from prior year.
● Developed continuing education classes to increase Supplier Inclusion awareness.
● Collaborated with teams across the organization drafting diversity contractual language, preparing requests
for quotes, and pricing responses for client retention and new business.
● Acted as the relationship manager/lead for specific supplier diversity advocacy organizations within
assigned geographical and diversity classification groups and areas.
● Mentored certified diverse suppliers to ensure a future pipeline of suppliers for inclusion.

Senior Account Manager, Field Implementation (1.5 years)
Compass Group/ Foodbuy
● Achieved net 20% savings in 2014 by analyzing spend to ensure all items were contracted with the correct
pricing and volume allowances.
● Developed customer relationships with diverse business needs from fine dining to business.
● Implemented annual plans to grow volume through marketing with contracting supplier partners.

Senior Procurement Manager, Category Development, Hot Beverages & Groceries (9 years)
Compass Group/ Foodbuy
● Negotiated contracts over $300M in annual purchasing volume for House/Grocery/Beverages.
● Developed Hot Strategy for over 20M+ pounds of coffee annually with National Brand partners - Starbucks,
Dunkin Donuts, Green Mountain, Kraft-Maxwell House, JM Smucker, and Caribou.
● Realized average of 8% annual savings through 7 Step Sourcing Process.
● Spearheaded a grocery portfolio included dressings, soups, condiments, ethnic categories, cereal, gravies
and sauces, snacks, and frozen entrees.
● Partnered with top suppliers including Unilever, Kraft, Heinz, Conagra, Nestle, and PepsiCo.
● Built a mid-tier coffee strategy for accounts not interested in branded coffee programs.
● Employed strategies including promotions, product rationalization, improved volume allowance rates,
product coverage, RFP’s, growth incentives, and cash management to increase profitability.

Marketing Brand Trainer (2 years)
Compass Group
● Supported 4,000+ locations and developed a marketing launch kit for Ritazza roll out to over 250 vending
branches/franchises along with all the branding collateral for the vending program.
● Established training curriculum for exclusive food service program with Krispy Kreme Doughnuts and
Ritazza Coffee, a Compass brand for Foodservice, Vending and Office Coffee.
● Completed brand audits, supported openings, and showcased programs at client meetings.


Community Experience

Veterans of Foreign Wars Auxiliary Member- Newsletter Editor & Photographer
Mission work in Philippines, Haiti and locally- Good Shepherd Church, Samaritan's Purse, Room at the Inn and Samaritan's Feet.

Education

Winthrop University- Professional Studies in Business 2023

Other Experience/Awards/Publications