Vice President, Client Management | MSI Global Talent Solutions Hampton NH, 5 years
· Spearheaded high-value client relationships by delivering strategic account management solutions that enhanced client satisfaction, strengthened long-term partnerships, and positioned the company as a trusted advisor.
· Directed cross-functional teams to successfully implement customized client programs, ensuring seamless execution of deliverables, while maintaining the highest standards of quality and compliance.
· Championed client growth initiatives by identifying new opportunities, negotiating favorable terms, and expanding service offerings that aligned with evolving client business goals.

Sr. Director Client Operations | MSI Global Talent Solutions Hampton NH, 5 years
· Led large-scale client operations across multiple business units, ensuring service excellence, operational efficiency, and a consistently high level of client satisfaction.
· Designed and executed streamlined operational frameworks that improved workflow, reduced turnaround time, and elevated the overall client experience.
· Collaborated with executive leadership to align client operations with corporate strategy, driving strong
· Directed, coached, and developed high-performing client operations teams, fostering a culture of accountability, innovation, and continuous improvement.

Client Services Manager , MSI Global Talent Solutions Hampton NH, 5 years
· Managed end-to-end client service delivery by building strong relationships, addressing escalations effectively, and ensuring a consistently positive client experience.
· Streamlined client onboarding processes and service protocols, resulting in faster adoption of solutions, and improved client retention.
· Collaborated with cross-functional teams to deliver tailored client solutions, ensuring alignment with business objectives, and operational efficiency.

Sr. Global Advisor | Aon (formerly Hewitt Associates) Norwalk CT, 9 years
· Provided strategic advisory to global clients and executive leadership, delivering insights and solutions that advanced business objectives across diverse markets.
· Led global initiatives by aligning cross-regional teams, fostering collaboration, and driving unified approaches to client engagement and service delivery.
· Developed and delivered tailored advisory frameworks that enhanced client performance, strengthened international partnerships, and supported sustainable business growth.