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Kaity B

Business Process Optimization Lead


Enthusiastic Business Process Optimization Lead, poised to drive team success through diligent work, meticulous attention to detail, and exceptional organizational prowess. Eager to contribute extensive skills in relationship building, project planning and management, effective communication, team collaboration, and multitasking in a fast-paced environment. Demonstrated ability to lead system and process implementations, optimize and standardize processes, and effectively liaise with stakeholders for timely and impactful solutions. Motivated to continually learn, grow, and excel in the field of business process optimization.

Key Skills & Competencies

• Planning and Coordination; Experienced in all aspects of Project Management
• Critical Thinking; Expert at all processes of Business Process Optimization
• Effective communication; Team collaboration, Cultural Awareness & Development, Change Management
• Tech savvy; Readiness assessment, creating buy-in, Deployment

Professional Experience

Business Process Optimization Lead, Cargill, Wayzata, MN 9 years, current
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Initiated timely response to emails, voicemails and written correspondence.
• Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of corporate actions, policies and procedures.
• Identified, developed and implemented necessary process improvements for key initiatives.
• Analyzed and assessed functional and organizational activities.
• Collaborated with upper management to drive strategy and implement new processes.

Business Relationship Manager (BRM) Generalist, Cargill, Wayzata, MN, 2 years
• Managed highly complex EMEA IT Project Portfolio and saved $800K by reducing the amount of projects (218 to 42) in the IT portfolio
• Expedited invoice payments to $42,624,460 unpaid invoices due to customer EDI/ ERP/ or Master data setups
• Saved the enterprise $30K+ by downgrading Microsoft Tiers in use
• Built rapport and fostered relationships to obtain results through influence and collaboration in multiple regions and businesses
• Translated language and terminology
• Managed E2E processes
• Ensured caliber of solutions and quick delivery of intake, Deliverables, milestones, and execution of IT portfolios for five businesses
• Proactively collaborated with the business to gather requirements, define scope, document current and future state processes
• Analyzed and found solutions to business needs and problems
• Coached the business to create project charters and business case values
• Liaison by escalating tickets for end users to network of people in IT
• Challenged IT to break down silos provide updates/find the right solution
• Navigated ambiguity to identify opportunities for continuous improvement across process data and technology
• Proven people and thought leadership experience and ability to execute through others
• Thrived in an autonomous working environment

Lead, Global Work Stream, 6 months
• Created a solution design across processes, work streams, and multiple regions to execute the move of end users' unstructured data
• Developed and managed a communication strategy to senior leadership and key stakeholders
• Lead and managed complex last-minute changes in direction throughout the project
• Escalated major roadblocks to a larger project team
• Used strong work ethic, desire to learn, and resilience to drive the project to completion

Resource Coordinator, Regions Hospital, 1 year
• Mastered and grasped new concepts of ultrasound and radiology quickly and efficiently
• Translated and transcribed details of doctors' orders with the highest degree of accuracy
• Managed and directed the workflow of the ultrasound department
• Established and maintained working relationships in a fast-paced healthcare setting with patients, families and healthcare personnel
• Worked independently to organize and prioritize urgent medical scans and procedures

Customer Service Representative, Health Partners, 1.5 years
• Multitasked making appointments, providing directions, answering questions about the clinic, transferring calls in a fast-paced customer driven environment
• Active listened, independently answered patients questions, solved problems and provided empathetic customer service

Private Tutor, 4 years (concurrent)
• Built and sustained genuine relationships with the students and family members
• Tutored students individually to improve their verbal, and written English
• Developed students' academic confidence and self sufficiency

English Teacher, Eton, China, 5 years
• Created all curriculums, coursework, and materials needed
• Executed engaging creative lessons
• Planned and constructed classroom layout and design
• Monitored, Evaluated, and recorded all students' progress and wor

Community Experience

Minnesota International NGO Network - Program Chair
Cornerstone - Young Professional Board Member
Girls on the Run - Coach
CASA - Court Advocate for Foster Children


BA in International Relations and a Minor in Spanish | Augsburg College - Brooklyn Park, MN

Other Experience/Awards/Publications

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