MSI Global Talent Solutions ( 15 years)
-oversaw the day-to-day operations of teams in the Americas, EMEA, and APAC, managing a portfolio of over 70 clients with diverse projects ranging from 10 to 200 employees.

- led teams responsible for payroll, immigration, cost estimates, and letter of assignment with company-specific data including benefits, temporary living, and household goods move details.

- created process flows and work improvements for third-party vendors, clients and employee as well as in-house processes.

- optimized client costs by developing mobility policies, conducting monthly, quarterly, and year-end reviews.

- collaborated closely with the in-house immigration team to streamline processes and client reporting.

- optimized the onboarding process by assisting clients in setting up their profile within necessary software systems and monitoring contract renewals.

-provided data-driven insights for decision-making and process improvement.

-analyzed spend, noting exceptions, and areas for policy enhancements on a client-by-client and summary basis.

-contributed to RFP’s to support entity’s acquisition of new business.

- cultivated strong relationships with clients, resulting in additional services and contract renewals.

-enhanced employer’s bottom-line financial performance by gaining customer-provided referrals.

-expanded entity reach and increasing their visibility through customer-referral new business development.