Medical Office Assistant - Orthopedic Surgical Partners; Avon, CT 3 years
As a medical receptionist, I serve as the initial interface for patients, enabling a smooth transition to clinical consultation, ensuring patient information is entered promptly and correctly, providing accurate and professional phone support for high-volume incoming calls from patients and medical offices. Additional responsibilities include training staff and office administrative tasks such as document scanning, spreadsheet entry, attending high-volume multi-line phone system and managing clinic schedule.

Account Executive - Group LTM Loyalty & Trade Mgmt, São Paulo, Brazil 1 year
Assessed distributors’ needs, developed strategic plans and used effective timely communications and technology. Implemented platform upgrades and maintained direct contact with participants at every level. Promoted to company’s largest account, Shell Brazil, after producing outstanding outcomes on first project Mission Perfect Store for Mondelēz, and improved customer engagement.

Supervisor Marketing & Franchises Marketing Analyst - Group Rosset - São Paulo, Brazil 1 year
Connected/contacted all franchisees and staff, conducted sales performance analyses and business management. Involved with events, performance and inventory, weekly progress reports for commercial management on franchisees. Provided training to all staff at brick-and-mortar stores and instruction on variety of products. Evaluated sales staff’s customer attendance, supervised store organization and standards, visited regional competitors, managed all solicitations and processes between franchisor and franchisee. Within months of being hired, was promoted to supervisor and oversaw 15 franchises for Valisere brand.

Account Executive - M51 Strategic creativity - Campinas, Brazil 1 year
Offered online, offline and event marketing, assisted manager with select customers and briefed creative staff. Managed teams in development of campaigns and oversaw adjustments when needed. Ensured deadlines were met and provided regular follow-ups to clients. Began as Intern, administering client portfolio, and within four months was offered full time position at the company with same title and additional responsibility.