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Viviane R

Communication/Healthcare

Profile

A bilingual, focused, results-oriented, dynamic professional brings a background in communications and global perspective to the healthcare field. Skills include first-rate time management, strong organizational abilities, a keen eye for detail, quality control analysis and problem-solving.

Key Skills & Competencies

Bilingual, Portuguese native, focused, results-oriented, dynamic, advertising professional, productive, energetic, active listener, customer service, collaboration-minded, team-player, managing teams, training, time management, strong organizational skills, keen eye for detail, quality control analysis, problem-solving, patient/costumer care, networking, multitasker, fast learner, computer skills, fast typist.

Professional Experience

Medical Office Assistant - Orthopedic Surgical Partners; Avon, CT - 2020 - Present
As a medical receptionist, I serve as the initial interface for patients, enabling a smooth transition to clinical consultation, ensuring patient information is entered promptly and correctly, providing accurate and professional phone support for high-volume incoming calls from patients and medical offices. Additional responsibilities include training staff and office administrative tasks such as document scanning, spreadsheet entry, attending high-volume multi-line phone system and managing clinic schedule.
Account Executive - Group LTM Loyalty & Trade Mgmt, São Paulo, Brazil - 2014-2015
Assessed distributors’ needs, developed strategic plans and used effective timely communications and technology. Implemented platform upgrades and maintained direct contact with participants at every level. Promoted to company’s largest account, Shell Brazil, after producing outstanding outcomes on first project Mission Perfect Store for Mondelēz, and improved customer engagement.
Supervisor Marketing & Franchises Marketing Analyst - Group Rosset - São Paulo, Brazil-2012-2013
Connected/contacted all franchisees and staff, conducted sales performance analyses and business management. Involved with events, performance and inventory, weekly progress reports for commercial management on franchisees. Provided training to all staff at brick and mortar stores and instruction on variety of products. Evaluated sales staff’s customer attendance, supervised store organization and standards, visited regional competitors, managed all solicitations and processes between franchisor and franchisee. Within months of being hired, was promoted to supervisor and oversaw 15 franchises for Valisere brand.
Account Executive - M51 Strategic creativity - Campinas, Brazil 2010 -2011
Offered online, offline and event marketing, assisted manager with select customers and briefed creative staff. Managed teams in development of campaigns and oversaw adjustments when needed. Ensured deadlines were met and provided regular follow-ups to clients. Began as Intern, administering client portfolio, and within four months was offered full time position at the company with same title and additional responsibilities.

Community Experience

Summer of Solutions Hartford (Food Donations), Hartford, CT
Present
South Park Inn (Food Donations/Cook), Hartford, CT

St. Andrew’s United Church (Cook/Server), Halifax, Canada
Community of São Lucas (School Supplies/Basic Needs Fundraiser), São Paulo, Brazil
Project Sonhar Acordado (Needy Children’s Chaperone), Campinas, Brazil

Education

Manchester Community College, Manchester, CT - Medical Office Assistant
Pontifical Catholic University of Campinas - Campinas, Brazil - Bachelor’s in Advertising and Publicity; Minor in Marketing

Other Experience/Awards/Publications

Languages: Portuguese - Fluent and Spanish - Beginner
Certification - NRF Customer Service and Sales (Credential ID: 5609587)