Sullivan and LeShane Inc., Hartford CT - 1 yr
Administrative Coordinator
• Maintained office organization for increased efficiency, oversaw inventory, and handled
building maintenance.
• Point person for executive communications which included calls, emails, and
communications scheduling and collaborations with clients.
• Utilized advanced Excel skills for accurate bookkeeping, forms, and database creations.
• Professionally greeted and assisted visitors while maintaining sign in procedures.
• Produced and maintained accurate accounting records, managed databases, and updated
financial data across different software platforms.

After Inc., Shelton CT - 1 yr
Customer Service Representative
• Provided customer service for warranty plans, claims, credits, sales, and product
registration.
• Enacted business decisions based on information provided during the call.
• Accurately documented information within multiple database systems.
• Adhered to KPI(s) as defined by the leadership team, ensuring departmental expectations
and quality assurance were met.
• Acted as a backup to the Outbound Contact Center Team, focusing on closing extended
warranty sales with the assistance of progressive calling

Assistant Property Manager – Contract | Trinity Management, New Haven, CT - 2 yrs
• Executed payroll, arranged employee schedules, reviewed and paid invoices.
• Processed and managed all building service requests, updated tenant contact information,
researched past-due invoices, and set up new vendors in the database.
• Communicated with residents to resolve rental, management, and maintenance issues.
• Managed front office operations, and informed tenants through memorandum regarding new
developments and events in the community.
• Collected rents, secured bank deposits, processed apartment security deposits, and managed
application files.
• Ordered office supplies when needed.

|Vocal Instructor/Choir Director | MT Zion Music School, Hamden CT - 6 years
Vocal Instructor/Choir Director
• Created projects that are developmentally appropriate and assessments that measure
student achievement.
• Worked to understand the needs, and short to long-term goals of different students and
varied methods of teaching accordingly.
• Facilitated large-scale music rehearsals and recitals in highly organized team settings.
• Sought out and provided external sources to supplement teaching supplies and materials.
• Developed and maintained relationships with parents of students to discuss progress and
practice habits.
• Coordinated and maintained relationships with parents of students to discuss progress
and practice habits

Horizon Personal Training, Cheshire, CT - 1 yr
Office Administrator – Part-Time Contract