IBM CIO, Global HRIT, Implementation Project Manager, SAP SuccessFactors, 2 years

Provide leadership, project management, strategic alignment, and technical expertise to enable the implementation of technology solution SAP SuccessFactors across 83 countries, working with a 400+ project team.
§ Established solid project planning and monitoring guidelines, Jira standards, risk/issue management, communication plan, project status updates, and reporting standards.
§ Developed the Project Governance and Onboarding documents to ensure consistent high-quality outcomes and streamline status reporting.
§ Consistently identified opportunities for process improvements and operational efficiencies, including workflow optimization, streamlining information sharing and collaboration and optimizing status report meetings.
§ Curated a recovery template for teams, enabling efficiency, consistency, and quality across workstreams.
§ Seamlessly facilitated communication between project teams, stakeholders, and senior management.
§ Led efforts to resolve project risks and challenges, including Accessibility, OpenText, CALDS sunset, product gaps, and Applicant Tracking System (ATS) interlock.
§ Oversaw the implementation of ADA accommodations and accessibility features, including leading efforts to meet WCAG, Section 508, and EU Web Accessibility Directive standards, ensuring all user needs were addressed.

- IBM CIO, Global HRIT, Chief of Staff, 6 years
Coordinated, executed, and led communications, operations, and organizational initiatives for the CIO office, which encompassed 800+ employees.
§ Implemented streamlined processes and workflows to optimize efficiency and productivity across operations. Leveraged technology to automate repetitive tasks, implemented performance metrics and monitoring, and fostered a culture of accountability.
§ Launched an online communications platform for sharing ideas and insights during Covid-19 (remote work). The widely successful initiative facilitated transparent communications and fostered collaboration.
§ Co-created mentoring program aimed at fostering professional development and knowledge sharing amongst 2000+ professionals. Cultivated a culture of mentorship and collaboration, resulting in increased employee engagement, skill enhancement, and career advancement opportunities within the organization.

- IBM CHQ, HR, Program Manager, Payroll Transformation, 6 years
Led the overall implementation, integration, and transition to ADP and Workday in 20 countries throughout Latin America, Asia Pacific, and Europe. Managed a $12M+ annual budget with a staff of 100+.
§ Maintained the global program roll-out schedule, providing guidance and oversight to I/T, Organizational Change Management, and Country Project Managers.
§ Acted as the vendor single point of contact on all implementation issues and integration topics, including escalated ones. Coordinated (global) Implementation Steering Committee Meetings, ensured vendors’ contracts were met, approved resources and fund expenditures, authorized change request implementations, and gained organizational acceptance of the Steering Committee decisions. Resolved escalated program issues.
§ Coordinated program expectations within the company and supported project managers with timely policy decisions and approvals.

IBM Global Business Services, Program Manager, 6 years