Amy E.

Customer Service and Sales Consultant

Profile

Results-driven and adaptable professional with advising, strategic partnering, and collaboration at the forefront of skills.

Key Skills & Competencies

Effective Communicator
Cross-Functional Teaming
Customer-Focused
Telecommuting
Vendor Management
French & Italian Proficiency
Trusted Advisor
Strong Interpersonal Skills
Strategic Partnerships
Microsoft Office 365
SharePoint

Professional Experience

Executive Travel Consultant, Aetna, Hartford, CT - 11 years
Planned, scheduled, and communicated all travel on corporate aircraft, including airport and aircraft selection, ground transportation and hotel arrangements, to support senior leadership business needs | Maintained all post-flight recordkeeping, adhering to FAA and IRS guidelines, to ensure 100% compliance
- Achieved 100% overall customer satisfaction through meticulous attention to detail, proactive problem solving, resourcefulness
- Built strong partnerships with vendor suppliers
- Conducted quarterly business reviews, monitored customer satisfaction and spending, partnered on initiatives to increase value
- Created process improvement measures, maximizing use of software, SharePoint, and apps, resulting in improved customer experience and a more streamlined workflow
- Appointed as dedicated single point of contact to support the Board of Directors
- Planned and executed complex travel logistics, built relationships
- As trusted, collaborative partner, achieved zero defect culture
- Initiated, edited, and implemented department Standard Operating Procedures to promote consistency and to facilitate onboarding of new employees

International Sales & Service Representative, American Airlines, Hartford/Windsor, CT - 16 years
Outstanding Employee Award
Sold products and services | Resolved customer issues | Developed and delivered training classes | Performed quality control, coached and mentored employees to achieve maximum results | Provided translation services for French and Italian customers
- Consistently exceeded revenue goals by an average of 10%
- Facilitated new hire training in product knowledge, sales and customer service skills
- Mentored probationary employees to improve productivity
- Monitored sales calls for quality control and to provide quarterly employee evaluations
- Chosen for assignment in Ireland, to support systems transition at the European Reservations Office

Community Experience

Annual Trail Maintenance volunteer, Riverfront Recapture and Farmington Valley Trails Council
Food Sorting volunteer, Connecticut Food Bank

Education

Bachelor of Arts in French, Minor International Studies - Boston College, Boston, MA

Other Experience/Awards/Publications

2015 Corporate Angel Network Award
2011 Aetna Way Excellence Award Nomination for Customer Service Excellence and Compliance
2009 People’s Choice Award
2007 Outstanding Employee Award for consistently demonstrating a superior quality of work, excellent leadership skills, and teamwork
2004 ACE (Accuracy, Courtesy, Efficiency) Award, bestowed on only 5% of the sales force

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