Executive Travel Consultant, Aetna, Hartford, CT - 11 years
Planned, scheduled, and communicated all travel on corporate aircraft, including airport and aircraft selection, ground transportation and hotel arrangements, to support senior leadership business needs | Maintained all post-flight recordkeeping, adhering to FAA and IRS guidelines, to ensure 100% compliance
- Achieved 100% overall customer satisfaction through meticulous attention to detail, proactive problem solving, resourcefulness
- Built strong partnerships with vendor suppliers
- Conducted quarterly business reviews, monitored customer satisfaction and spending, partnered on initiatives to increase value
- Created process improvement measures, maximizing use of software, SharePoint, and apps, resulting in improved customer experience and a more streamlined workflow
- Appointed as dedicated single point of contact to support the Board of Directors
- Planned and executed complex travel logistics, built relationships
- As trusted, collaborative partner, achieved zero defect culture
- Initiated, edited, and implemented department Standard Operating Procedures to promote consistency and to facilitate onboarding of new employees

International Sales & Service Representative, American Airlines, Hartford/Windsor, CT - 16 years
Outstanding Employee Award
Sold products and services | Resolved customer issues | Developed and delivered training classes | Performed quality control, coached and mentored employees to achieve maximum results | Provided translation services for French and Italian customers
- Consistently exceeded revenue goals by an average of 10%
- Facilitated new hire training in product knowledge, sales and customer service skills
- Mentored probationary employees to improve productivity
- Monitored sales calls for quality control and to provide quarterly employee evaluations
- Chosen for assignment in Ireland, to support systems transition at the European Reservations Office