Christina D.
Sales, Account Management, Business Administration
Profile
Energetic sales and account management professional with extensive administrative and event coordination experience. Proven ability to build relationships, drive sales, streamline operations, and deliver exceptional client service can make a meaningful impact. Experience industries spanning IT, automotive to medical.
Key Skills & Competencies
Relationship Management: Customer Development, Client Account and Vendor Management
Sales: Lead generation both traditional and on-line, Appointment Setting/Show Rate Metrics
Customer Service: onboarding, s/w implementation, delivery management, upsell, retention
Marketing: Strategy to Execution | Event Planning and Coordination
Social Media Content Development, Engagement and Influencer Marketing
Administrative Support (A/R, A/P, Payroll Processing & HR)
Data Entry/Reporting: CRM & Database Management (Salesforce, Oracle, Siebel), E-Commerce Management
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Professional Experience
SERVICE SALES SPECIALIST (Contract) | HB COMMUNICATIONS | NORTH HAVEN, CT | 2 years
Audio-visual production and design agency
Managed customer service ticketing system to respond to support requests.
Presented service contract options to clients for continued on-site support.
Scheduled service appointments and dispatched technicians.
Created and maintained detailed service logs and documentation.
E-COMMERCE MARKETING MANAGER | ACG SALES & MARKETING | CHESHIRE, CT | 2 years
Brand development marketing and ad agency
Cultivated client relationships and developed growth strategies for online platforms.
Managed listings and product details for major retailers (Amazon, Walmart, Toys R Us).
Utilized SEO, SEM, and PPC advertising to boost brand awareness and sales.
Monitored inventory & analyzed client sales performance, providing actionable insights.
BUSINESS DEVELOPMENT SPECIALIST (Contract) EXECUTIVE AUTO GROUP | NORTH HAVEN, CT | 1 year
Responded to online vehicle inquiries and scheduled customer appointments.
Outperformed company averages with 46–48 monthly appointments & 68% show rate.
Consistently delivered high lead-to-appointment conversion rates.
EVENT COORDINATOR | ANTHONY’S OCEAN VIEW | NEW HAVEN, CT | 2 years
Led event planning and execution strategies tailored to client visions.
Developed marketing strategies specific to events and clientele preferences.
Brainstormed with leadership to develop creative concepts and design themes.
Managed vendor relationships including caterers, photographers, entertainers.
Oversaw logistics from décor and transport, to dining and equipment.
Consistently delivered exceptional event experiences and client satisfaction.
ADMINISTRATIVE ASSISTANT (Current Contract) | Client: MEDTRONIC | NORTH HAVEN, CT | 3 years
Provide direct support to Quality Assurance and Research & Development teams.
Assist with internal initiatives including SOTA and SOTA 2.0 projects.
Upload design history files into Agile PLM system, ensuring accurate documentation.
Implement & maintain a streamlined fling system accessible to all departments.
Oversee project documentation and cross-functional communication.
Community Experience
Education
Other Experience/Awards/Publications