For 10 years, I have proven track record of delivering high touch experience to relocating employees during the whole assignment life cycle from start-to-finish. Skilled in detail-oriented projects such as, conducting trend analysis, driving process improvements, and performing data compilation ensuring accuracy and timeliness.

Top Accomplishments
● Achieved a 99-100% customer satisfaction rating for relocating corporate transferees globally.
● Established strong relationships with variety of vendors supporting 1000s transferees.
● Received P&G client awards for delivering prompt and professional customer satisfaction and recognized as the top team member for consistently providing excellent customer service in 2016, 2017, and 2018.
Project Management: Successfully managed complex large-scale relocation projects involving critical deadlines and logistics, ensuring seamless transitions for employees and minimal disruption to business operations.
● Strategized and executed staff retention events for 2 departments.
● Coached the staff to achieve 100% performance from the new relocation employees.
● Upskilled and mentored the team on mobility policies and procedures, while developing their expertise.

Graebel Companies, Aurora, CO (Remote)
Global Mobility Supervisor (Multinational large-scale accounts) 1 year

Provided operational and back-up support to a team of 2 managers and 20 Mobility Consultants and Associates. Conducted team meetings, 1:1s, performance reviews, and audited caseload reviews. Reviewed key performance indicators and metrics to measure the success of mobility programs. Ensured data integrity, compliance, and accuracy in client reporting.
● Strategized and executed staff retention events for 2 departments.
● Coached the staff to achieve 100% performance from the new relocation employees.
● Upskilled and mentored the team on mobility policies and procedures, while developing their expertise.

Plus Relocation, Minneapolis, MN (Remote)
Senior Global Mobility Counselor – Team Lead (Account: Google) 3 years

Facilitated the overall global relocation and assignment management process for authorized client employees. Seamlessly managed an extensive caseload averaging 350 files per cycle in a dynamic and rapidly changing organization. Point of contact to address issues and escalations and recommended solutions for transferees. Governed data management and reporting analysis.
● Enabled a swift and streamlined workflow on relocation processes and vendor services.
● Enhanced customer service software by refining operational processes for optimal service delivery.
● Achieved a 99% average customer satisfaction rating.
● Chair of Career Wellbeing Committee, 2022

Cartus, Danbury, CT
International Relocation Consultant (Account: Procter & Gamble) 5 years

Guided assignees throughout the assignment cycle upon assignment approval and coordinated end-to-end assignment processes. Led and educated on the complex expatriate policy, payroll, immigration, and tax compliance. Audited and processed the payroll lump-sum payments and expenses.
● Improved customer service by optimizing the platform and enabling consultants to work efficiently.
● Instrumental in aligning services with client expectations and driving 100% client satisfaction.