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Amy D.

Sales & Customer Success Manager / Software Trainer / Data Analyst

Profile

Dynamic sales and technology training professional with an understanding of the full sales cycle in start-up tech, legal and real estate industries. Proven ability to manage cross-functional projects, analyze systems, and deliver results in fast-paced environments. Exceptional interpersonal skills with the ability to build strong relationships and collaborate effectively across all levels of an organization.

Key Skills & Competencies

-Execution of full sales cycle, customer mindset, project management. Negotiate to close.
-Sales Engineer | Technical Training | Data Asset Management | Data Governance | Data Migration
-Skilled in designing and delivering innovative learning solutions, leading curriculum development teams, and applying adult learning principles to enhance engagement and operational efficiency.
-Strong work ethic, critical thinking, written and oral communication, resourcefulness, teamwork, results oriented, integrity, patience, planning, multi-tasking, adaptability, public speaking, open-mindedness, problem solving, curiosity.

Professional Experience

Solutions Specialist, CourtAlert, NYC., current
Enterprise cloud saas for legal industry leveraging automation.
Train end users on litigation software, enabling effective management of software features. Lead training sessions, provide ongoing support, and ensure users are utilizing the software to its fullest potential. Collaborate with cross-functional teams to ensure the successful implementation and deployment of software solutions. Manage multiple projects simultaneously, gather user feedback to improve training materials, and work to resolve any issues that arise. My role requires a blend of technical knowledge, strong communication skills, and the ability to manage complex workflows.

Consulting and Sales Professional - Christie’s International Real Estate, Keller Williams, NJ/NY | 11 years
Closed complex real estate transactions in residential and luxury sectors, achieving exceptional client satisfaction by leveraging data analysis to streamline sales processes and enhance satisfaction.
Fostered robust partnerships with industry professionals, driving collaborative efforts that resulted in seamless end-to-end sales operations and improved stakeholder engagement.
Boosted sales efficiency and client retention through meticulous market analysis and personalized client consultations.

Litigation Support Specialist & Software Trainer - Darby & Darby, P.C., NYC | 4 years
Intellectual Property Law Firm
Spearheaded the delivery of instructor-led software training sessions, achieving an increase in learning outcomes and participant engagement through innovative content strategies.
Led the management and support of Litigation Support Software databases, enhancing system performance and user satisfaction through strategic data analysis.
Collaborated with Attorneys, Paralegals, and IT staff to streamline hardware and software management for off-site litigation, resulting in an improvement in trial preparedness and efficiency.

Systems Analyst/Project Manager - Medscape, Inc., NYC | 1 year
Managed internal development projects, aligning with strategic goals and ensuring timely, budget- compliant delivery.
Enhanced project outcomes and stakeholder satisfaction by bridging IT staff and user community communication.

Sales Engineer, Delano Technology Corporation, NYC | 1 year
Pre-IPO tech startup
-Collaborated with prospects and sales teams to assess and understand business requirements.
-Partnered with the sales team to articulate the benefits and strategic value of Delano applications to qualified prospects, leading brainstorming sessions and conducting business case analyses.
-Served as a Technical Account Manager, overseeing the entire lifecycle from initial prospect engagement to successful implementation.

Litigation Support Software Specialist & Trainer - Hewlett Packard, MA & CA | 2.5 years
Original entity: SteelPoint (acquired by Zantaz, acquired by Autonomy, acquired by Hewlett Packard).
Key clients: Lockheed Martin, Wilson & Sonsini, Cigna, Goodrich & Rosati, The White House
-Developed and delivered comprehensive litigation software training programs for major law firms and corporate legal departments. Led specialized training sessions focused on the document imaging life cycle for highly efficient e-discovery.
-Successfully managed the on-site installation and maintenance of critical software applications and databases, including SQL Server.

Community Experience

CCD Teacher - Provided instruction to children and young adults to support strong values and character.

Education

B.S. Computer Information Systems | Bentley University

Other Experience/Awards/Publications

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