Laura M.
Client Relationship Management | Customer Success | Event Management
Profile
Experienced client relationship builder who has worked for innovative startups (Movia Robotics) and corporate media giants (NBC Universal Advertising Sales). Exceptional customer service and organizational skills in a fast-paced environment.
Key Skills & Competencies
Interpersonal communication | Written communication | Client relationship management | Community engagement | Goal-oriented | Self-motivated | Business Development
Professional Experience
Movia Robotics | Bristol, CT (hybrid) - 4 yrs
Sales & Customer Success Manager
Developed strong relationships with school administrators, board members and families to increase sales and awareness for a start-up software company supporting children with autism. Departed my role because funding ran out and the company was unable to secure an investor.
● As lead sales and customer success professional, built, managed, and maintained relationships with all current and prospective customers (and reseller partners)
● Managed full cycle sales process from developing and giving initial presentations and software demonstrations, through negotiating sales and providing onboarding support
● Built strong relationships with enterprise customers to secure yearly software license renewals and upsell opportunities
● Partnered with nonprofit organizations at community events, including fairs, walk-a-thons and conferences
● Worked closely with executive management, product development, marketing to communicate customer feedback
● Initial recipient of the Movia Achievement Award for my dedication and contribution to company growth
University of Michigan | Fairfield Co., CT - 6 yrs, current
Alumni Student Recruiter
Promote UM to admitted students, answering questions and further developing excitement for the University.
● Set positive tone for newly-admitted students, building relationships and offering support
● Represent UM at college gatherings, including event organization and educating candidates about campus life, undergraduate majors, and admission criteria
NBC Universal | NYC, NY - 6 years
Advertising Sales Planner
Built client relationships with national television clients to retain and grow premiere accounts.
● Created sales plans to increase exposure for clients (including sponsorships), while making quick decisions in a dynamic television environment
● Managed client accounts, tracking value of commercials in order to maximize customer reach. Analyzed data with the pricing and planning team
● Hosted clients at in-person events to promote sponsorships and upsell, while increasing engagement and enthusiasm
Community Experience
Board Member, University of Michigan Alumni Club, Fairfield Co., CT - 2yrs, current
Contribute to community events, fundraisers, attend monthly meetings
Peer Mentor, Untapped Potential, CT - 3yrs
Supporting women in their return to work, providing encouragement, practicing interview skills
Parent Volunteer, Fairfield Public Schools - 5 yrs
Planned events and fundraisers, strengthened community engagement and provided classroom support
Education
BA, Organizational Studies, University of Michigan
Study abroad, Spain
Other Experience/Awards/Publications