
Heather D
Project Manager | Account Manager
Profile
Operations and project management professional with experience supporting growing businesses, nonprofit organizations, and technology companies. Expertise across the core functions of customer relationship management, operational coordination, business development, and marketing helps transform ideas into executional reality. Known for a positive attitude and building trust, brings structure to fast-moving environments. Thrives in small, collaborative organizations where flexibility, initiative, and exceptional customer service are valued.
Key Skills & Competencies
Technical Skills: CRM Systems (HubSpot, Apollo) • Vista Social • Agile & Waterfall Methodologies • Data Analysis & Reporting • Documentation & File Management Systems
CORE COMPETENCIES
Claims Documentation & File Management • Coverage Review & Policy Interpretation Support • Stakeholder & Policyholder Communication • Investigation & Fact Gathering • Vendor & Contractor Coordination • Regulatory Compliance Awareness • Time Management & Claim Cycle Control • Negotiation & Conflict Resolution
Professional Experience
Business Development Manager | 2 years
Giftlete (Remote)
AI-powered revenue execution platform designed to automate sponsorship, fundraising, and partnership campaigns for sports organizations and universities.
• Managed a high-volume pipeline of prospective partners, maintaining accurate CRM records and ensuring timely follow-up across multiple client engagements.
• Served as the primary point of contact for prospects and clients, building relationships through responsive communication and consultative problem solving.
• Researched markets and analyzed campaign performance data to identify growth opportunities and improve outreach strategies.
• Coordinated multiple projects simultaneously while tracking metrics, documenting activities, and supporting revenue growth initiatives.
Program Manager, Contract Role | 4 months
Blue Faery: The Adrienne Wilson Liver Cancer Association (Remote)
Nonprofit working to prevent, treat and cure liver cancer through research, education, and advocacy.
• Managed the day-to-day execution of multiple education, advocacy, fundraising, and patient support programs simultaneously while ensuring projects remained organized and on schedule.
• Coordinated communication among board members, healthcare professionals, volunteers, patients, and caregivers to keep initiatives running smoothly.
• Oversaw program logistics, participant recruitment, documentation, and virtual event coordination for national education and awareness initiatives.
• Monitored online patient and caregiver communities, providing timely support while ensuring accurate documentation and follow-up.
• Maintained program records and ensured activities aligned with organizational standards and grant requirements.
Business Developer, Partnerships/Project Manager | 3 years
Throne, Berlin, Germany (Remote)
Creator commerce platform that enables influencers to build personalized wish lists, connect with brand partners, and engage their audiences through fan gifting.
• Led Throne's first international expansion into Canada, researching the market, recruiting influencers and brand partners, and establishing the company's presence in a new region.
• Designed and analyzed A/B tests across messaging, campaigns, landing pages, and customer experiences, using data to improve conversion rates and customer acquisition.
• Built strategic partnerships with influencers, brands, and nonprofit organizations, including launching the company's first charitable initiative with Make-A-Wish UK.
• Managed cross-functional marketing and growth projects, coordinating priorities between sales, marketing, and product teams using Agile methodologies.
• Identified new market opportunities through research, performance analysis, and continuous process improvement initiatives.
Accounts Executive / Project Coordinator | 4 years
RJM, Calabasas, CA (Remote)
Marketing agency specializing in programs for automotive dealerships throughout the United States.
• Managed an advertising portfolio that grew from 14 to 26 automotive dealership accounts by building strong client relationships and consistently delivering results.
• Identified reputation issues impacting dealership sales and developed an incentive program that strengthened relationships between dealerships and independent repair shops, increasing wholesale parts sales.
• Coordinated advertising campaigns from planning through execution while maintaining accurate documentation, reporting, and client communications.
• Partnered with internal teams and outside vendors to deliver projects on schedule while balancing multiple client priorities.
• Developed onboarding materials and training programs that improved consistency and accelerated employee ramp-up.
Project Coordinator | 6 years
KC Services and Solutions, Goose Creek, South Carolina (Remote)
• Coordinated day-to-day operations for multiple e-commerce businesses, overseeing project timelines, marketing initiatives, vendor relationships, and logistics.
• Created project plans and sales strategies that supported clients across local and national markets.
• Managed invoicing, vendor communications, and administrative operations while ensuring projects remained on schedule.
• Built cross-functional teams and streamlined workflows to improve productivity and accountability.
• Supported business growth through process improvements, structured reporting, and operational coordination.
Community Experience
Board Member of Agile Learning Institute a non-profit
Education
LICENSES
• Connecticut All Lines
CERTIFICATIONS
• Certified Associate in Project Management (CAPM)
• Scrum Master Certification
• Certified Notary Public
• Certified Signing Agent
Other Experience/Awards/Publications
