SeaSharp LLC | 1.5 Years
Independent Advisor - Benefits & Wellbeing Program Strategy
Key Clients: MH3, Culture of Fit
• Advise mental health and well-being organizations on operational strategy and client engagement across digital and onsite health services.
• Support go-to-market and client retention strategies, with a focus on integration, vendor alignment, and program scalability.

Teladoc Health | 3 Years
Sr. Director, Client Management
Led team of Senior Client Executives managing 52 large employer accounts with over $73M in Annual Revenue.
• Functioned as Trusted Advisor overseeing telehealth, mental health, and chronic condition management strategy for Strategic Employer Clients including alignment with clients HR and Well-being strategies, program marketing, renewals, upsells, product innovations and roadmap.
• Coached team to develop productive relationships with key decision makers, managed 93% retention rate and met all revenue and upsell goals.
• Oversaw complex internal and external interactions and projects ensuring best interest of clients and organization.
• Developed team business plan, key performance indicators and service excellence model driving high employee engagement and maintaining 100% team retention rate.
• Supported delivery of client business reviews demonstrating partnership value, identifying training needs, managing key projects and identifying integration opportunities.
• Led development and execution of Client Success SME Community.

CVS Health & Aetna Inc | 4 Years
Lead Business Consultant – Well-being Transformation
Led Well-being Consultant Advisory Services and supported product development for employers, consumers and communities.
• Developed proprietary culture assessment and best practice resources for consultants supporting National Accounts, Middle Market and Public and Labor clients.
• Key innovator and contributor to B2B strategy including business plan development, value creation story and go to market strategies for Commercial Business, Medicare, and Student Health.
• Delivered vision to multiple stakeholders including Senior Executives, Business Leaders and other key influencers.
• Consulted with CVS Health HR team on their future state Well-being strategy, including mission, vision, interventions, reward strategy and culture integration. Strategy approved for 2020 launch.

Lead Benefits Consultant – Human Resources
Developed and executed enterprise well-being culture integration strategy and managed $2MM portfolio.
• Delivered innovative well-being and benefit programs and services for employees and family members.
• Active board member of National Business Group on Health (NBGH) Well-being and Workforce Strategy Institute.
• Developed and implemented best practice programs resulting in Aetna receiving the NBGH Platinum Award for 13 consecutive years.
• Established holistic well-being organizational strategy.
• Supported process to secure consulting and research agreements with faculty at the Harvard T. H. Chan School of Public Health.
• Headed development, implementation and evaluation of domestic and global committee networks to drive well-being culture. Resulting in an increased well-being culture score of 84%.
• Led development, consultation and execution of Aetna’s Healthy Worksite Certification program across 34 locations resulting in 68% of locations achieving a bronze, silver or gold designation.
• Designed, implemented and expanded onsite mental health and well-being programs and services across 30+ locations.

WILLIS | 2 Years
Sr. Health Outcomes Consultant
Provided strategic health and productivity consulting to Northeast region clients and local offices.
• Delivered consultative guidance in all phases of program assessment, design, implementation and evaluation.
• Proven ability to support client retention and new business sales.
• Completed client gap assessments and comprehensive data reviews.
• Created and executed best practice multi-year strategies leveraging medical carrier resources, 3rd party vendor solutions and local/national programs.
• Developed and presented health management seminars to over 100 clients and prospects.
• Executed client surveys and focus groups to identify interests and cultural barriers. Developed and executed strategies to align organization and resources to address identified barriers.

Humana Inc. | 2 Years
Manager, Wellness Design and Outcomes
Developed high level and detailed designs for wellness products and communicated with IT teams to translate complex clinical and business needs into technical system requirements.
• Produced and facilitated product trainings for wellness, implementation and sales teams.
• Defined metrics and structure of comprehensive operational and customer reporting.
• Led cross functional work teams for 3 congruent high-profile wellness design projects.
• Designed and implemented reporting for new Biometric Screening Consult product for internal business partners and external customers.

Manager, Wellness Operations
Managed clinical team of 14 employees spanning multiple geographic locations.
• Contributed to program design, strategic planning, budgeting, operational reporting and business process improvement.
• Rebuilt underperforming wellness team and redesigned below average wellness program for a launch within 4 months of hire. New program design (email, telephonic and on-site coaching) yielded 15% increase in member engagement. Received Humana North STAR Award as a result.
• Identified significant impacts to staffing model due to unexpected program growth and staff workloads.
• Built business case and secured 13 new full-time positions.
• Developed and delivered comprehensive coach training and clinical tools resulting in a 50% increase in caseload capacity.
• Established clinical program referral integration process resulting in improved member continuity of care.