Leslie J
Technical Support Specialist
Profile
Information Technology Professional with 10+ years of experience in project management, business and systems analysis, installation and configuration. Developed web applications for front & back-end utilization. Knowledgeable of ad hoc reporting implementation & development, web application development, large computer networks, and custom medical software development. Outstanding interpersonal skills and ability to quickly and efficiently shift priorities in a fast paced environment.
Customer service and computer literacy is increasingly paramount in modern day society, therefore I absorb, use and educate others to stay up to date.
Key Skills & Competencies
MS Office, Google suite, Python, C++, software development and installation, hardware setup programming, IT security, C++ , Python, SSRS, SSIS , SAP , Perl , SQL , Microsoft Office, Vision, AdvantX SurgiSource Remedy Salesforce MS Server IT Security Best Practices
Professional Experience
++SOURCE MEDICAL, Wallingford, CT ++
Ancillary Implementation Specialist | 3 years
• Developed front-end and back-end of web applications.
• Served as back-end clearinghouse support for McKesson, Zirmed, GHN and Emdeon.
• Identified and corrected performance issues and oversaw daily computer performance.
• Designed, developed and maintained web-based applications.
• Created and maintained databases, network accounts, and programs for specific department needs.
Application Support Specialist | 3 years
• Provided after-hours support for applications and project efforts when needed.
• Implemented and administered advanced Microsoft technologies.
• Documented incidents using Remedy and Salesforce.
• Back end technical support for McKesson, Zirmed, Emdeon and GHN.
• Followed internal procedures for change management, incident management and escalation.
Custom Medical Software Analyst | 2 years
• Installed and upgraded multiple custom medical software programs and interfaces.
• Managed Ad Hoc Reporting Implementation.
++HAMILTON SUNSTRAND, Windsor Locks, CT++
Help Desk Analyst | 3 years
• Trained users in the proper use of hardware or software.
• Followed internal procedures for change management, incident management and escalation.
• Evaluated and conducted technical and functional research and analysis.
Community Experience
Teach children 5-13 computer programing and development. Assist the elderly with basic computer skills.
Education
B.S - Information Technology, Peirce College, Philadelphia, PA
Other Experience/Awards/Publications