AMERICAN RED CROSS 2024 – Present
Volunteer Casework Supervisor — NCC Recovery Team | Farmington, CT / Remote
• Manage complex casework for vulnerable individuals using Salesforce CRM and AI productivity tools, tracking intake, documenting referrals, and coordinating multi-agency resolution across 300+ cases over 2+ years
• Apply Psychological First Aid certification to support clients through traumatic crises, connecting them to mental health resources, financial assistance, and community services
• Supervise volunteer teams and coordinate with community partner organizations to ensure seamless, trauma-informed service delivery
Professional Development & Family Caregiving
• Completed Master of Arts in Communications, Southern New Hampshire University — 4.0 GPA
• Earned HubSpot Service Hub, Salesforce Essential Training, Key Account Management, and Superhuman AI certifications, staying current on tools used in field-based provider engagement roles
• Served as primary family caregiver navigating Medicare, provider coordination, and medical transport, bringing lived expertise to chronic disease care delivery environments
CONNECTICARE 2022 – 2023
Regional Consumer Engagement & Account Manager — Population Health | Farmington, CT / Hybrid
• Owned end-to-end deployment of a statewide chronic care gap remediation program targeting 52,000+ commercially insured members with hypertension, diabetes, and other chronic conditions
• Built and maintained trusted partnerships with ACO partners, FQHCs, clinical administrators, and community health organizations. serving as primary point of contact and escalation path across all provider relationships
• Directed 16-person engagement team executing 60–80 in-person field events annually, conducting provider education sessions, workflow integration meetings, and community health outreach across multiple CT markets
• Monitored KPIs and engagement metrics in Salesforce; delivered QBR-style performance reports to leadership and used data insights to drive behavior change and improve outcomes at the provider level
• Collaborated cross-functionally with clinical, IT, compliance, and marketing teams to channel provider feedback into program improvements and ensure workflow alignment
• Exceeded all 2022 gap closure goals: 415 HRA completions, 40% market participation growth, 30%+ KPI improvement
AMERICAN RED CROSS 2016 – 2022
Senior Biomedical Account Manager | 2020 – 2022 | Farmington, CT / CT & RI Territory
• Managed 300+ healthcare and community accounts across Connecticut and Rhode Island, owning end-to-end provider relationships from onboarding through retention
• Supervised all blood drive clinical staff across full account portfolio, reporting to District Manager and VP of Blood Services
• Drove adoption of blood services programs through in-person field engagement, workflow integration, and consistent performance reporting
• Identified expansion opportunities within existing health system partners and converted new accounts through field-based prospecting
Director of Resource Development / Donor Development Officer | 2016 – 2020 | Farmington, CT
• Managed 600+ corporate, healthcare, and community partner portfolio, driving adoption, retention, and $1.2M+ in annual revenue
• Exceeded performance goals every year: FY17 $249K, FY18 $361K, FY19 $239K, FY20 $321K
• Deployed for Hurricanes Harvey, Florence, and Dorian, providing direct clinical care coordination and resource deployment in high-pressure field environments
• Voted cohort lead at national DDO Summit in Denver; trained 60+ professionals nationally in field