Lalita M.
Administration / Data
Profile
Motivated professional with experience across IT support, pharmacy, human resources, education, volunteer service, and STEM mentoring. Skilled in customer service, communication, troubleshooting, problem-solving, organization, teamwork, and leadership, with training in Google IT Support, data analytics, pharmacy technology, and HR practices.
Key Skills & Competencies
Leadership * Critical Thinking
Customer Service * Communication * Team Collaboration
Problem-Solving * Conflict Resolution
Adaptability * Multitasking * Time Management
Organization * Attention to Detail
Mathematics * Data Analysis * STEM
Tech Skills: Google, Microsoft, Linux, SQL/R Tableau
Professional Experience
Fresh Start Women's Foundation, YWCA Phoenix, AZ
Professional Certificate Google IT Customer Support Coursework – 5 months
• Completing a certificate program designed by Google, covering foundational and advanced data analytics concepts
• Developing proficiency in data cleaning, analysis, and visualization using tools such as SQL, R programming, Tableau, and spreadsheets
• Gaining hands-on experience in organizing and analyzing data, drawing insights, and presenting findings through dashboards and reports
• Completing a capstone project, applying real-world data analytics skills to solve business problems
HR Project Intern - Electronics Corporation ~6 mos
· Conducted a detailed study of training processes, concepts, and effectiveness related to recruitment and other HRD areas.
· Experienced full cycle hiring process, recruitment trends, workforce needs, and recruiting strategies.
· Worked closely with hiring managers and department managers to understand requirements and identify department-specific training needs.
· Analyzed training requirements and developed content for training programs.
Community Experience
FIRST LEGO League Explore, Supportive Coach
Community Center, Volunteer
Community Coach and Music Mentor
Parent-Led Afterschool STEM Program, Mentor
Education
Master in Business Administration
Bachelor of Science in Biotechnology
Certifications:
• CPhT (Certified Pharmacy Technician)
• Google IT Support Professional
Other Experience/Awards/Publications