Business Operations / Customer Support / Editing for Multiple Entities
• Hosted and managed the Weekly Podcast, driving audience growth for PopAustinMedia
• Cultivated strong client relationships and provided exceptional customer support
• Oversaw bookkeeping and billing, ensuring financial accuracy and compliance
• Engineered marketing strategies that boosted client engagement and visibility
• Delivered expert customer support, resolving complex inquiries efficiently for Turbo Tax
• Conceptualized and produced a promotional video for Limpias Bath, enhancing brand recognition

Customer Service Representative | Xerox | 2 years
• Orchestrated Project Daylight to ensure copies and printers were moved while causing the least amount of disruption to workflow
• Arbitrated multiple projects for Fortune 100 company, while consulting company IT Manager
• Streamlined on call support for up to 800 clients at three company sites
• Analyzed and investigated networking 40 high-end multi-function devices to ensure engineer workflow success

Access Administrator | DCTV | 4 years
• Managed front desktop operations and providing high quality service
• Modified technical equipment and managed hard drive storage solutions effectively
• Resolved technical difficulties within editing suites and studios, ensuring smooth operations
• Educated producers on camera operation and editing techniques, fostering skill development
• Produced and directed shoots for community groups as well as personal public access shows, enhancing local programming