Ellen S.

Support Engineer / Information Technology

Profile

I am a process-oriented IT professional who translates, trouble-shoots, and resolves client tech support issues with excellent customer service.

Key Skills & Competencies

Effective communicator
Attention to detail
Adept problem solver
Analytical aptitude

Professional Experience

Datto, Inc., Norwalk, CT - Technical Support Expert Level 1-BCDR, current
Serve as subject matter expert for Datto's Business Continuity and Disaster Recovery line of devices. Collaborate closely with clients daily to troubleshoot hardware, software, and web interface issues. Translate technical issues and resolutions to clients while providing high-quality customer service.  Proficient use of new technologies like Linux, Slack, and Salesforce.

People's United Bank - Senior Infrastructure Engineer
Systems engineer responsible for implementing patch management system across the bank's Unix infrastructure to streamline system updates and achieve security compliance. Coordinated outages with business units to remediate server inadequacies. Participated in disaster recovery testing and planning.

Savvis Communications - Senior Unix Engineer
Supported a global communications company working directly with their e-business unit to provide uninterrupted infrastructure for their customer facing web servers. Responsible for company's FTP application service and Backup/Recovery service.
Worked as a system team lead to migrate a customers environment to a new location. Developed and completed the migration successfully in a twelve week time span.

Community Experience

PTA Volunteer
Girl Scout Cookie Mom

Education

Fairfield University
BS - Mathematics

Other Experience/Awards/Publications

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