Jaime K.

Administration/Training/Customer Service

Profile

An award-winning, high-level administrative and training professional with comprehensive customer support and management expertise. Strong leadership, communication, time management, and communication skills. Excellent ability to resolve issues and learn new tech platforms. Experience training end users of wide-ranging abilities on tech tools.

Key Skills & Competencies


• Administrative Support • Office Management • Information Resource Management • Compliance • Customer Service • Data Management • Accounts Receivable/Payable • Collections • Relationship Building • Quality Assurance • Professional Development • Mentor/Coach • Problem-Solving

Tech Skills: Advanced Microsoft Publisher and Office (Word, Excel, PowerPoint, Outlook); Follett’s software Destiny; rapid learning curve.

Professional Experience

Librarian Assistant / Teacher Assistant, REGIONAL SCHOOL DISTRICT # 10| Burlington, CT 3 years
Serves the Connecticut Towns of Burlington and Harwinton with a Total Enrollment of 2800+ Students
Provide excellent customer service in coordinating classroom usage of library media with faculty members. Manage the charge and discharge of materials, and responsible for oversight in absence of the Librarian. Assist patrons in all aspects of book inquiries, damaged materials, and past-due accounts.
Provide training on research techniques.
Led implementation and training of staff, faculty and students on Follett Computer system. Served as key liaison between the software company and the school.
In shift to Teacher Assistant position, support Special Needs students.
Collaboration – Partner with school faculty and various non-profit organizations to coordinate classroom use of the media center.

Library Assistant, REGIONAL SCHOOL DISTRICT # 17 | Higganum, CT 10+ years
Serves the Connecticut Towns of Haddam and Killingworth with a total enrollment of 1200 Students
Provided exceptional customer support, assisting patrons in all aspects of library service.
Initiated marketing campaigns to advertise library services & programs; library visibility, and media displays.

Sales Representative, Atticus Book Store & Cafe, Middletown, CT 1 year
Promoted and sold books. Executed merchandising strategy.

Community Experience

9th Grade CCD Teacher, St. Gregory Catholic Church- Bristol, CT

Education

Bachelor of Arts, Communication – Marist College, Poughkeepsie, NY

Other Experience/Awards/Publications

Awarded Staff Member of the Year, Haddam-Killingworth High School for Superior Performance

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