Metrum Research Group | Customer Success Business Partner | 2018 – Present
Account Advocacy: Owns the end-to-end relationship for a portfolio of quantitative science accounts, serving as the primary advocate for the client's business needs within the company.
Cross-Functional "Village" Coordination: Orchestrates internal teams of scientists, project managers, and resource directors to deliver complex projects on time and within scope.
Value Realization Delivery: Consults with clients during the scoping phase to ensure work orders are designed to meet specific, measurable clinical and business milestones.
Churn Prevention & Retention: Proactively identifies potential risks to the partnership; facilitates the review of MSAs and DPAs to remove contractual friction and accelerate time-to-value.
Collaborative Success Planning: Leads discovery sessions with existing clients to map out future project phases, ensuring Metrum remains a core partner in their long-term research strategy.

Planned Career Break | Full-Time Family Management & Community Leadership | 2002 – 2018
Community Leadership: Served in multiple high-level volunteer leadership roles, including PTO Vice President and Girl Scout Troop Leader, managing budgets, event logistics, and stakeholder communications.
Project Coordination: Acted as Outings Coordinator for the Boy Scouts of America, managing permits, site reservations, and complex logistics for large groups.
Cross-Cultural Engagement: Hosted international exchange students through AFS, managing all aspects of the transition and cultural integration.

Northwest Airlines | Executive Resource Manager (IT)
Executive Partnership: Served as the dedicated business partner to the C-Suite, ensuring IT initiatives were directly aligned with airline operational efficiency and executive goals.
Service Orchestration: Led a 25-person technical delivery team, coordinating across multiple departments to maintain 24/7 uptime for mission-critical executive systems.

Cotelligent (ESP Software Services) | Consulting Services Manager
Client Advocacy: Acted as the primary business link between the firm and enterprise clients (Target, 3M), ensuring embedded consultants delivered on promised business outcomes.

Thomson Reuters (West Publishing) | Lead Software Consultant
Product Value Alignment: Led the beta rollout of PREMISE Publisher, translating complex legal workflows into technical requirements that delivered immediate utility to law firm clients.