Janani S.
IT Professional
Profile
IT professional with 8+ years of experience in production support, system administration, and incident management at TCS, with expertise in SQL, monitoring tools, RCA, and Agile delivery. Training experience supporting a range of ages and technical abilities.
Key Skills & Competencies
• Technical Skills - SQL Scripting, SQL, COBOL (Basic), AWS (Basic)
• Monitoring & Support Tools – ServiceNow, JIRA, Grafana, Kibana , Appworx , Putty, WinSCP
• Production Support & Operations - Incident Management, Root Cause Analysis (RCA), Performance Monitoring
• Methodologies & Frameworks - Agile (Scrum), ITIL
Professional Experience
TATA CONSULTANCY SERVICES - Remote
Production Support Specialist | System Engineer | IT Analyst - 7.5 yrs
• Delivered production support and system administration for enterprise applications
• Monitored and maintained systems across Unix, Windows, and SQL database environments to support performance and reliability
• Troubleshot incidents and performed root cause analysis (RCA) to resolve issues and prevent recurrence
• Managed and tracked incidents using ServiceNow and JIRA, ensuring timely resolution and clear documentation
• Utilized monitoring and logging tools (Grafana, Kibana) to identify system anomalies and support proactive issue resolution
• Supported job scheduling and file transfers using tools such as Appworx, PuTTY, and WinSCP
• Collaborated with cross-functional teams in Agile environments, contributing to stand-ups, sprint planning, and retrospectives
• Recognized for demonstrating strong teamwork, consistent SLA compliance, and a quick learning curve in fast-paced, high-volume support environments
Community Experience
Volunteer Coach, South Windsor Rec Soccer
Education
Bachelor of Science, Engineering — Anna University, Chennai, Tamil Nadu (2012) — GPA 4.38
Other Experience/Awards/Publications
• Secured 4th University Rank, Anna University
• Multiple On-the-Spot Awards for quick problem-solving, TCS
• Service and Commitment Award, TCS