Christine Ro.
Account Management | Customer Success | Customer Relationship Management
Profile
Client Services professional with a proven track record in customer engagement and event support. With a background in both the education and nonprofit industries and a degree from Barnard, brings highly developed empathy and communication skills that enable building strong client relationships, adapting to diverse needs, and fostering meaningful connections in dynamic environments.
Skilled in leveraging CRM systems and enhancing client satisfaction to drive revenue growth and achieve organizational goals. Adept at problem-solving and collaboration, with a focus on building the relationships and sales systems touchpoints supporting business development.
Key Skills & Competencies
Customer Relationship Management | Sales Pipeline Development | Confidentiality & Discretion Administrative Excellence | Event Coordination and Fundraising | Technical Problem Solving
Communication and Team Collaboration | CRM and Prospect Management | Data Management
Written & Oral Communication | Teaching | Public Speaking | Data Integrity & Documentation Mgmt.
Tech Skills: HUNTER, LinkedIN Sales Navigator, Apollo.io, Salesforce CRM, SLACK, Google
Professional Experience
Business Development Representative | RE:WORK TRAINING, Current
• Built a steady pipeline through targeted outreach and prospecting, generating consistent interest in re:work’s volunteer program
• Managed outbound campaigns through email, calls, and social media, meeting or surpassing engagement and lead-generation goals
• Used Hunter, Apollo.io, and LinkedIn Sales Navigator to track outreach and optimize lead engagement, improving efficiency and reach
• Focused on companies with active volunteer networks and alignment with re:WORK’s mission, using this data to prioritize outreach to high-impact prospects
• Led discovery calls to share re:WORK’s mission and volunteer opportunities, coordinating closely with partnership teams to foster volunteer interest and partnership potential
Client Care Manager | Hartford, CT metro area, 4 years
• Managed comprehensive medical care and ongoing communication with healthcare providers, hospice teams, and family members, ensuring continuity and quality of care.
• Secured and administered two grants totaling $10,000 to support home safety modifications.
• Set up and oversaw estate-related responsibilities, including documentation, planning, and final wishes, collaborating with legal and financial advisors to protect client's intentions.
Administrative & Client Services Coordinator | LIVun Ltd., 7 years
• Managed scheduling, client files, and confidential records with precision, ensuring compliance with organizational policies
• Delivered top-tier customer service while performing administrative tasks, and data organization in Google Docs
• Improved cross-departmental collaboration by implementing new communication strategies and operational processes
• Leveraged interpersonal skills to maintain long-term client relationships and enhance guest experiences
• Monitored facility amenities and services, ensuring compliance with organizational standards and guest satisfaction
Event Support | Givergy, 3 years
• Strengthened relationships with event attendees, enhancing engagement with fundraising platforms during major events
• Identified and resolved technical issues during silent auctions, ensuring smooth processes for donors
• Collaborated on donation initiatives, contributing to $2.1 million raised during the 2019 C.A.R.E. Impact Awards
• Streamlined event operations through coordination with teams, maximizing guest satisfaction and efficiency
• Handled donor information and payment processing with discretion and accuracy during high-profile fundraising events
Activity Specialist and Group Leader | New York Junior Tennis & Learning, 7 years
• Conducted instructional programs for 120 students to build skills in literacy, nutrition, and physical education, aligning with organizational goals to empower underserved communities
• Coordinated with educators to recruit and train students for tournaments, promoting teamwork and engagement among program participants
• Executed administrative responsibilities, including managing data and student records for report preparation
Community Experience
H.O.P.E. Worldwide- community organization providing theater activities for kids
Education
Bachelor of Arts - Theatre, Barnard College, New York
Other Experience/Awards/Publications