IT Support/Project Management
IT professional at a creative design agency. Currently focused on the administration of client-facing web applications and services, such as: B2B websites, workflow solutions, and digital asset management sites. In addition, manages web development projects.
As an adaptable technology-leaning creative, uses diverse skills to bridge the translation gap between right-brained creatives, process-oriented IT, and client service objectives.
Key Skills & Competencies
Mac and PC
Digital Asset Management (DAM) – Xinet, Bynder, Celum
Cloud-based Productivity Software and Services - Google Workspace, Office 365, Adobe Creative Cloud
Content Management Systems (CMS) and Website Building Software - WordPress, Wix, Google Sites
Management Information Systems (MIS) – EFI Pace, Filemaker Pro
Help desk and Network Monitoring Software – ServiceNow, osTicket, Request Tracker, Spiceworks
SGS & Co, New York, NY - 2 years
IT Support Technician
As IT Support Technician, I manage client-facing websites, including user management, customization, configuration and reporting. I manage new web development projects, provide tier 1 and tier 2 support on web-based services, and provide training and documentation in English and Spanish of custom web applications.
Diadeis, New York, NY - 3 years
Web Solutions Designer
As web solutions designer, I collaborated with web developers and vendors to test, create, operate, correct, and improve client-facing web services. I coordinated a project between client brand teams and production teams in the US and India to produce 3D renderings of all brand products of a global home and personal care company. I also managed digital asset management sites for premier brand companies.
GSG, New York, NY - 10 years
As web designer, I wire-framed and designed front-end UI for various custom b2b web applications and programmed web sites using hand-coded HTML and CSS. I managed and maintained the company MIS system build on FileMaker Pro and designed and customized templated for client management, sales orders and invoicing.
Graphic Systems Group, New York, NY - 5 years
While I did not have an official job title, I worked in many different roles, beginning as a filing clerk; serving as assistant, and later sole, billing coordinator; scanning technician responsible for digitizing a major bank’s mailers; and photographer’s assistant, able to minimize the need for retouching through careful preparation, lighting and positioning.
BSA Cub Scout Pack 23, Burlington, CT – www.ctpack23.com
• Built WordPress website for local cub scout pack, allowing the parent committees to share information with the scouting families and prospective families on the program and upcoming events. Features include account registration, member’s only content, email notifications, event RSVPs, and volunteer opportunities/time slot signups.
• Manage the pack’s email accounts, mailing lists and shared documents using Google Workspace.
Making Bristol Better, Bristol, CT – www.makingbristolbetter.com
• Collaborated with organization to design a logo unifying two early childhood education services in Bristol, CT and provided hi-res versions for print and large format use, as well as lo-res versions for web and email use.
CUNY - BROOKLYN COLLEGE
B.S Studio Art & Business
• ICAgile Certified Professional