IT Operations Coordinator, MOTORLEASE CORPORATION, Farmington, CT 1 year
Supported IT operations for 40+ employees, managing onboarding/offboarding, device and account provisioning, and troubleshooting hardware, software, and network issues.
Supported and validated data migration into SharePoint, ensuring accuracy and completeness.
Developed training materials, user documentation, and job aids to support adoption of new workflows and system enhancements


Business Analyst, Untapped Potential Flexreturn™ for VIZIONARA, LLC. Canton, CT (remote) 1 year
Contributed to a boutique IT consultancy specializing in digital transformation, IT portfolio management, and organizational planning.
Translated business needs into user stories, workflow diagrams, and process maps using Agile methodologies.
Created 30+ ServiceNow knowledge articles, dashboards, and reports to strengthen documentation, training, and knowledge management.
Designed and implemented a PMO, establishing governance frameworks, standardized processes, and executive reporting.

Senior Application Developer, ANTHEM, INC., Wallingford, CT 4 years
Team lead of a Benefit project which was tasked with reducing prescription drug costs.
Developed complex SQL queries (Teradata, DB2) to investigate and report pharmacy data integrity issues.
Reduced customer impact by identifying and resolving data timing issues between external drug vendors and internal data stores.
Reduced overall time for validation/QA testing by coordinating data and testing across multiple DB2 / IMS regions.

Data Warehouse Developer/System Conversion Lead, ANTHEM, INC., North Haven, CT 7 years
Implemented the first data warehouse for Anthem East and led the conversion of a mainframe/IMS system to a Visual Basic/DB2 platform.
Reviewed and enhanced ERDs, designing adjunct DB2 tables that integrated with vendor-defined claim databases.
Served as Data Warehouse SME and primary contact for internal clients and external vendors across Claims, Provider, Benefits, and Membership.
Led client mapping and design sessions to define new DB2 tables, GUI windows, and redesigned web pages.
Prioritized and managed work for an 8-member Data Warehouse team.
Trained new programmers and analysts, developing training materials, demonstrating systems, assigning tasks, and reviewing completed work.
Self-taught coder for the Benefits system, utilizing Visual Basic, HTML 4, Java, and JavaScript.