Connecticut Schools (Avon, East Granby, Canton, Ethel Walkers) | 15+ years
- Education Professional
• Delivered to learning objectives in a classroom setting.
• Built trusted relationships with students, families, and colleagues.
• Curriculum design, development and delivery
- 6-week summer program targeting middle school girls focused on reading and other enrichment objectives (4 years, Ethel Walkers)
- STEM enrichment program for children ages 3 to 5 years (Plymouth School System)
• Managed extensive documentation and confidential student records.
• Coordinated schedules, meetings, and communication among teachers, administrators, and families.
• Balanced numerous priorities while maintaining exceptional organization and attention to detail.
• Demonstrated professionalism, patience, and problem-solving in demanding environments.
• Developed strong communication and interpersonal skills transferable to customer-facing administrative roles.
• Reported on student progress, behavior and social skills to customers

Regall Realty | 2 years, current
- Sales & Customer Service
• Guide buyers and sellers through every stage of the real estate transaction.
• Coordinate inspections, attorneys, lenders, and closing timelines.
• Prepare contracts and maintain accurate documentation.
• Deliver responsive, professional customer service while managing multiple clients simultaneously.
• Market properties and build relationships through networking and community outreach.

Various Nonprofit Organizations (Part-Time Contract) (Concurrent) | >1 year current
-Administrative Assistant
• Provide administrative support for an executive director overseeing multiple nonprofit organizations.
• Coordinate schedules, meetings, communications, and office projects.
• Organize documents and maintain accurate records.
• Assist with event planning and day-to-day administrative operations.

Grady Group of New England | Hartford, CT (Part-Time Contract) (Concurrent) | >1 year current
-Seminar Coordinator
• Coordinated educational seminars and client appreciation events.
• Scheduled venues and managed attendee registrations.
• Served as the primary point of contact for prospective and existing clients.
• Prepared presentation materials and maintained client databases.
• Delivered exceptional customer service before, during, and after events.

Lost Acres Vineyard, Granby, CT | 9 years (concurrent)
- Customer Service Representative
• Provided Guest Services and general sales support
• Maintained customer satisfaction with forward-thinking strategies addressing customer inquiries
• Fielded customer questions regarding available merchandise, sales, current prices and company
• Offered advice and assistance to customers, paying attention to special needs, wants or concerns
• Leveraged sales expertise to promote products and capitalized on upsell opportunities
• Exhibited high energy and professionalism when dealing with clients and staff

Ski Sundown, New Hartford, CT | 3 years (seasonal)
- Customer Service Representative
• Provided primary customer support to internal and external customers
• Cultivated customer loyalty, promoted repeat business and improved sales
• Responded to customer requests offering advice for products, thoroughly explaining technical details
• Delivered superior phone service, answered customer calls promptly to avoid on-hold wait times
• Provided information regarding charge accounts and loyalty programs