Account Manager, MOTORLEASE | Farmington, CT 3 yrs
Serve as primary client liaison for a corporate fleet leasing company, delivering consultative account management and exceptional service to an assigned portfolio of business customers.
• Cultivate and maintain strategic customer relationships through regular calls, emails, and in-person or virtual reviews, including fleet analysis presentations and contract renewal recommendations.
• Develop customized vehicle builds, competitive quotes, and tailored presentations aligned with client requirements and company fleet guidelines to drive customer satisfaction and retention.
• Leverage Salesforce CRM to document all client interactions and analyze fleet data, delivering data-driven recommendations to management.
• Collaborate cross-functionally with internal teams while independently managing multiple high-priority accounts in a fast-paced environment, consistently upholding brand standards in every touchpoint.

Packaging & Graphic Designer, NOTED ❘ Simsbury, CT 7 years
Boutique design and production agency.
• Coordinated design of product packaging for export markets (US, UK, EU) for distributor of Japanese consumer products.
• Managed corporate identity and promotional material for US, EU/UK including the design and production of catalogs, print.

Wilton Crafts (formerly: E K Success) ❘ Clifton, NJ | 12 years
Designer & manufacturer of Creative consumer products sold in big box retailers (Micheals).
Art Director & Design Manager | 2 years
• Progressively promoted to lead the design team of 5 and manage an extended team of freelancers. Managed full cycle design and global manufacturing process for private label account for Michaels developing lines of 250 or more SKUs.
• Worked on OEM programs for Martha Stewart, Target, WalMart. Led production process from oversight of concept/design through selecting materials and managing quality inspection and compliance at global manufacturers.
• Led and gave support to the design team tasked with implementing a new custom program creating over 500 seasonal and inline products.
• Managed design and product development process working closely with product managers, sales & marketing team to meet sales goals for OEM.
• Navigated complex approval process for designers, bringing concepts to physical products to be presented to board members; oversaw the preparation of mock-up samples for presentation to finalize sales orders.
• Prepared quality control documents for international vendors and suppliers, ensuring timely delivery and high-quality products.
• Negotiated product and material costs to streamline production with the best quality materials per project.

Senior Design Lead | 3 years
Key member of design team that managed design and development of seasonal products resulting in $70M in sales.
• Collaborated and brainstormed with the product development team. Handled staff management and training.
• Sourced and monitored quality control of products via reviewing and performing QA on all materials, collaborated with QC to approve materials in alignment with product design.
• Visited suppliers’ factories in China, Germany, Taiwan to review production samples and perform quality control checks.

Engineering Project Management, Triumph Group - Project Engineering | West Hartford, CT -Flexreturn™
Delivered project support for engineering department.

Associate Quality Inspector, AeroGear ❘ Windsor, CT | 2 years
Design, engineering, and manufacturing firm of gears and gearbox assemblies for the global aerospace industry.
• Performed inspection of manufactured parts received from supply chain. Completed necessary documentation for processing.
• Used measuring inspection instruments (micrometers, gauges, calipers, indicators, shadowgraph, borescope).
• Read and interpreted blueprints, utilized and followed Quality procedures and policy.