Program Manager/PM|SFI Consulting (Kyndryl) | 1 year
• Manage three workstreams for an airline industry client. Direct multiple teams, budgets, plans, risks, issues, and all aspects of the projects. Managed all change management, and project management responsibilities, etc. Incorporating AI to help streamline the migration. Experience working with legal teams. Integrating AI for modernization, and improved performance.
• Manage seven worksteams for a client in financial services. (transformation) Successfully migrated three workstreams with four remaining. Identified cost savings and efficiencies, etc.

Program Manager/PM | IBM | 4 years
Oversaw full project lifecycle including planning, forecasting, multi-million-dollar budgets, reporting, and resource allocation across federal and commercial accounts Managed all change management, and supported PMO’s, etc.
• Managed 20+ concurrent federal and commercial projects for clients including the Department of Justice of CA, Financial Services, Telco, USACE, TSA, U.S. Air Force, DOD, commercial clients. Executed multi-million-dollar programs using Agile, Scrum, and Hybrid.
• Streamlined Schedulemon automation and engineered backend process improvements that reduced system downtime risk and improved delivery velocity.
• Managed quality initiatives including escape analysis and root cause resolution for JP Morgan Chase, CVS, and ADP, directly benefiting IBM's client retention metrics.
• Executed complex government documentation including DOUs, SOWs, and change requests for DOD and civilian agency contracts. (Cloud, Data, software, SaaS, security, cybersecurity, and Agile Governance)
• Coached and developed cross-functional global teams consistently delivering on time and within scope.
• Managed data modernization, and cloud integration for federal and government clients. Meeting deadlines and within budget.

Program Manager/PM | Owens & Minor Medical Supply (Byram) | 1 year
Led strategic technology engagements across 20 locations including cloud migrations, data, software, SaaS, cybersecurity, security, telecom, and analytics projects. Managed concurrent workstreams with AT&T and inContact partnerships. Managed all change management, and engaged with Executives, etc.
• Generated $3M in additional monthly revenue by directing corporate-wide cloud and WAN migration, including data, digital and testing phases.
• Partnered with CFO and cross-functional teams (accounting, IT, legal) to build an internal education library for all transformation projects, improving adoption and reducing ramp time.
• Implemented a badge security solution across all locations, standardizing physical access controls company-wide.
• Presented project updates and performance metrics to CEO, executive teams, and steering committees on a regular cadence.

Program Manager/PM | UPS (contractor) | 1 year
Led enhancement and transformation programs for mission-critical platforms serving U.S. and global operations. Managed all change management, and supporting the PMO.
• Directed a voice/screen capture project using IVR, Verint, and analytics tools for an international customer-facing platform. (software, data, SaaS, cybersecurity, security, cloud, and Agile Governance). Experience working with legal.
• Managed transformation upgrades across multiple customer solutions globally, including health solutions and customer commerce platforms.
• Prepared requirements documents, use cases, business cases, and education materials for major release cycles.

Program Manager/PM IBM (Contractor, Fulltime) | 5 years
Managed enterprise programs in cloud (private/hybrid/SoftLayer), cybersecurity, data center, software, media, and analytics. Led Think Academy and Think Friday internal education initiatives. Experience working with legal.
• Supported multi-million-dollar transformation, integration, and innovation programs across corporate business units.
• Managed SaaS, Coud, data, software, cybersecurity, security, projects following SDLC, and all Agile Governance, and delivery.
Also, cloud solution education. Coached cross-functional teams using Agile, Design Thinking, Waterfall, and Scrum.
• Maintained project documentation, metrics, DOUs, SOWs, and POCs. Directed global teams in consistent on-time delivery with high client satisfaction scores.