Alex Young

Math Teaching Assistant, 3 years
West Hartford Middle Schools | West Hartford, CT
Work in small groups and individually with students to provide extra support to them in math. Also provide in-classroom support to students.
• Provide instruction to students on Pre-algebra, Algebra, Geometry in small groups/individually to help them understand the concepts.
• Assist in the assessment, monitoring and documentation of assigned students, ensuring compliance with educational regulations.
• Make recommendations based on the performance of the students to enhance their learning programs.
• Maintain students' records, develop strategies to help them focus and adhere to policies and procedures.
• Collaborate with teachers to create plans that are customized for each student to help them succeed.

Founder/President, 7 yrs
Everything Bags Inc. | Farmington, CT
Built and developed sustainable retail bag business from ground up. Created a brand that has local and national presence through cold calling, networking and building relationships in the community.
• Manage all the business planning, finances, and accounting.
• Manage the accounting and bookkeeping documents, including financial procedures like reconciliations, journal entries, and reporting.
• Complete month-end process reports and cash flow statements, ensuring adherence to financial regulations.
• Formed and sustained strategic relationships with clients through continuous correspondence.
• Supported community outreach initiatives by partnering with local organizations and organized 5+ fundraisers.
• Respond to customer queries in a timely and professional manner, enhancing communication and interpersonal skills.
• Perform a broad range of administrative duties, including ensuring compliance with small business accounting procedures.

Part Time Manager, 3 years
Anthropologie | Farmington, CT
Served on management team, specializing in customer service, communication, POS system operations, and leadership.
• Independently managed all operational functions and generated and analyzed sales reports, ensuring daily operations ran smoothly.
• Resolved customer conflict through effective communication.
• Efficiently prioritized tasks and ensured completion, adhering to established procedures.
• Managed payroll, schedule, and merchandising while ensuring compliance with company policies.
• Provided training, guidance, and support to new associates, enhancing their interpersonal skills.

Business Analyst/Testing Consultant, 2.5 years
Software Catalysts | Woburn, MA
Developed documentation and business requirements for new applications and delivered training to end-users.
• Resolved testing issues with development team.
• Played lead role in gathering and documenting business requirements for application design to be used by programmers and system developers.
• Conducted walkthroughs on prototypes with 25+ designers, developers, and managers, reviewing compliance with requirements and policies.
• Scheduled testing activities for a team of 7 users and met all completion deadlines.
• Conducted User Acceptance Testing (UAT) to verify application reliability.
• Reported more than 500 problems, including ~70 critical issues during the testing phase; most were resolved during various phases of the project.
•Trained ~15 end-users bi-weekly for 1.5 months on product use. Gathered feedback on product.

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