Loralee H.

Professional Services Leadership

Profile

Resourceful leader with a proven record of delivery excellence. Passionate about providing structure and maximizing effectiveness of processes to improve performance and exceed customer expectations.

Key Skills & Competencies

Adaptable cross-functional team management
Flexible leadership style
Outstanding analytical and creative problem solving
Collaborative internal and external relationship management
Qualified in performance management and process improvement
Supportive solution sales experience
Compelling aptitude for accountability and ownership
Exemplary integrity, focus, and organization
Strong record of stewardship
Excellent interpersonal, verbal, and written communication skills
Technical skills: Microsoft Office/Google Suite; RDBMS Management (Oracle, Sybase); Business Intelligence/OLAP (Pilot Software)

Professional Experience

DIRECTOR OF SERVICES
Pilot Software - Mountain View, CA | 4 Years
Key liaison role between customers, Sales, Development, and Services for Pilot Software, an Enterprise Performance Management software company (acquired by SAP).
• Managed, defined structure, and created business/delivery processes for Sales Consultants, Professional Services, Customer Support, and Educational Services
• Owned all customer relationships
• Worked closely with the Sales team throughout the sales cycle to secure new customers and retain/grow existing customers
• Facilitated communications among customers, Product Managers, and Developers for identifying and prioritizing solution features and enhancements, as well as defining allocation of resources
• Received extensive training and experience in the areas of Balanced Scorecards and Enterprise Performance Management
Client Sample: KLA-Tencor, New Belgium Brewing, Sarasota County (FL), Yahoo!

FREELANCE BUSINESS CONSULTANT
Pilot Software - remote | 9 months
• Created product demonstrations for the Retail and Financial Services verticals
• Provided wide variety of support to Sales team
• Enhanced educational and solution support materials
• Performed solution quality control and usability testing
Client: Pilot Software

DIRECTOR OF CONSULTING
Personify, Inc. - San Francisco, CA | 3.5 Years
Established consulting best practices for an innovative software company that shaped Web analytics for the enterprise by taking a CRM approach to Web-generated data.
• Managed Professional Services and Sales Consultants
• Defined service packages and established implementation procedures for Professional Services
• Supported Product Managers in defining and executing a SaaS delivery model for the solution
• Worked with customers to analyze clickstream data, segmented this into behavioral profiles, and presented information to enterprise leaders
• Supported Sales team in presenting technical and functional features of the software
• Received extensive training and experience in the areas of clickstream analytics, data mining, and SaaS/Cloud solutions
Client Sample: American Century, Bose, Continental Airlines, Drugstore.com, LL Bean, Neiman Marcus, NY Times Digital, Petopia, REI, Volkswagen

WESTERN REGION CONSULTING MANAGER
Pilot Software - Cambridge, MA | 3 Years
Created a structured, systematic approach to designing and delivering custom Business Intelligence solutions to a wide variety of Fortune 1000 customers.
• Accountable for design, implementation, support, and project management of all functional and technical aspects of OLAP data modeling solutions in the Western U.S.
• Administered formal education courses to internal peers, worldwide partners, and external customers
• Supported Sales team in presenting technical and functional features of the software, and demonstrated the software at seminars/trade shows
• Received extensive training and experience in the areas of Business Intelligence, internet/intranet solutions, and hybrid relational/multidimensional OLAP technologies
Client Sample: Coors Brewing Company, Daimler-Chrysler, General Services Administration, Monsanto, Square-D, Stations Casinos, WellPoint Health Networks

SENIOR CONSULTANT
Andersen Consulting (Accenture) - Los Angeles, CA | 3 Years
Worked on a multi-year Financial Services project to upgrade the full suite of investment management systems.
• Technical Release Lead for the Client/Server and Scheduled/On-Demand Reporting teams
• Managed design, implementation, fix and enhancements for client acceptance of 67 software modules
• Coordinated the technical and functional teams through user acceptance
• Established budget and variance reports for project management
• Responsible for the growth, development, and formal evaluation of team members
Client: The Capital Group

Community Experience

Middlebrook PTA Science & Engineering Fair Co-Chair - Wilton, CT
Wilton Soccer Association Team Manager - Wilton, CT
General John Nixon Elementary School PTA Science Fair Coordinator - Sudbury, MA
Girl Scouts Troop Outdoor Activities Leader - Sudbury, MA
École Élémentaire Bastion Elementary PTA Hot Lunch Program Director - Salmon Arm, BC, Canada

Education

Bachelors of Science, Business Administration - University of Southern California - Los Angeles, CA
PMI-accredited Project Management Professional (PMP) Certification course
Oracle 8 Database Administration Certificate
Sybase System 11 Performance & Tuning Certificate

Other Experience/Awards/Publications

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