Natalie S.

Business Operations Management


Business Operations Manager with a background in construction insurance and general contracting. Uses attention to detail, organization, team building skills and process-oriented mindset to excel in diverse corporate, administrative, and non-profit environments. Excellent communication skills and ability to learn quickly ensure timely goal realization and were a key factor in rapid-rise from administrator to junior executive in specialty insurance.

Key Skills & Competencies

Business Operations Management, Project Management, Document Editing/Proofreading for accuracy & compliance
General Contracting, Specialty Insurance, Surety Bonds
Fundraising, Development, Special Events
Tech skills: Microsoft Office Suite (Word, Excel, PPT); Quick to adapt to multiple forms and data entry systems

Professional Experience

Business Office Resource Attendant & Customer Service Rep, SKI SUNDOWN | New Hartford, CT 1 year, current
-Handle sales receipts & monitor daily cash flow to ensure adequate levels for effective company operations.
-Administer In person and phone customer service with guests for ticket sales and problem resolution.

Assistant Vice President, ACMAT CORPORATION, ACSTAR INSURANCE COMPANY | New Britain, CT 9 years
Managed full cycle client acquisition from construction bid proposals through contract documents and bonding needs. Ensured proper execution, accuracy, and timely submission of inputs.
-Drew up contract documents and any change order paperwork.
-Managed communication, process flow, and competing priorities with brokers, agents, clients, attorneys and banking institutions. -Ensured zero interruption to daily operations for bonding and liability customers.
-As Notary Public, handled and filed confidential and time sensitive documents.
-Ensured compliance with municipal, governmental and banking regulations for ACMAT/ACSTAR and all customers, with administrative trouble-shooting and conflict resolution.

Poll Worker, Town of New Hartford | New Hartford, CT 4 years
Recruited by Registrar for municipal and general elections. At Registrar’s request, trained and work as Moderator.

Community Experience

Board of Directors, Treasurer, New Hartford Historical Society (5 years, current)
President, Fundraising Committee Member, New Hartford Women’s Club (9 years, current)
Property Steward and Fundraising Committee Member, New Hartford Land Trust (9 years, current)
Troop Leader, Girls Scouts of Connecticut (12 years)
Climate Committee Member, Northwest Regional School High School, District 7
Member of the PTO, Northwest Regional Middle School, District 7 & New Hartford Public Schools


Bachelor of Arts, cum laude, Russian (Spanish & Political Science), University of Connecticut | Storrs, CT

Other Experience/Awards/Publications

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